Job Description

· Location: Brindabella Medical Centre, Queanbeyan

· Hours: Permanent Part-Time (24 hours per week)

· Reporting to: Practice Manager, Cooleman Court Medical Centre

About Trans-Ax Health Care

Trans-Ax Health Care is a leading provider of
high-quality, accessible primary healthcare services across Australia. We are
dedicated to supporting our medical practitioners and clinical teams so they
can deliver exceptional patient-focused care. By fostering a professional, collaborative,
and supportive environment, we ensure our medical centres operate efficiently
while maintaining a warm and welcoming atmosphere for the communities we serve.

Position Overview

We are seeking a motivated and friendly Permanent
Part-Time Medical Receptionist (24 hours per week) to join our team at Cooleman
Court Medical Centre. As the first point of contact for our patients, you will
play a crucial role in representing our clinic. You will be responsible for
providing exceptional customer service, managing appointments, handling
inquiries, and supporting our doctors and clinical staff with day-to-day
administrative tasks.

Responsibilities

• Patient Care: Greet
  patients and visitors in a friendly, empathetic, and professional manner.
• Appointment Management:
  Manage patient appointments efficiently, including scheduling,
  rescheduling, and cancellations.
• Data Integrity: Verify
  and update patient information accurately using Best Practice software.
• Communication: Handle
  incoming phone calls, manage general inquiries, and relay messages to
  staff promptly and accurately.
• Administration: Support
  doctors and clinical staff members with routine administration tasks.
• Billing: Process patient
  billing and payments in strict accordance with business and Medicare
  guidelines.
• Compliance & Privacy:
  Maintain accurate, secure patient records in full compliance with
  healthcare privacy regulations.
• Conflict Resolution: Resolve
  patient concerns effectively while maintaining a high standard of customer
  service.

Selection Criteria

• Experience: Previous
  experience in a medical administration or fast-paced customer service role
  is highly preferred.
• Software Skills:
  Proficiency in Microsoft Office Suite and Best Practice clinical
  software is highly advantageous.
• Communication: Excellent
  verbal and written communication skills with strong interpersonal
  capabilities.
• Organization: Strong organizational
  and time management skills, with the ability to multitask under pressure.
• Availability:
  Flexibility to work a variety of days and times to meet the permanent
  24-hour weekly schedule.

If you are passionate about delivering
exceptional patient care and creating a positive work environment, we encourage
you to apply today!