Job Description

MEDICAL RECEPTIONIST - LOCAL DOCTORS - GLENDENE

Are you ready to make a meaningful impact in healthcare while working in a dynamic and supportive environment? Tāmaki Health, New Zealand's largest independent primary healthcare group, seeks a dedicated Medical Receptionist to join our team and help us provide exceptional care to thousands of patients daily.

ABOUT US AND LOCAL GLENDENE:

At Tāmaki Health, we're committed to delivering high-quality care through our network of over 50 general practice and urgent care clinics across New Zealand. As a Medical Receptionist, you'll play a crucial role in ensuring our clinics operate smoothly and efficiently, supporting our clinical teams in delivering outstanding patient care.

Glendene Medical Centre is a welcoming, community-focused West Auckland clinic dedicated to delivering high-quality, affordable healthcare to patients and their whānau. As a new team member, you’ll be joining a warm, culturally diverse team with a strong “can do” attitude, providing a full range of general practice and ACC-accredited services, including support for physical and mental health, injury care, long-term condition management, screenings, immunisations, referrals, and on-site pharmacy services. The clinic operates Monday to Friday, 8:00am–5:00pm, is conveniently located on Great North Road in Glendene with parking and public transport access, and prides itself on delivering efficient, patient-centred care through standard 15-minute appointments, with options for extended consults when needed.

WORKING HOURS:

The clinic operates from 8am to 5pm, Monday to Friday. The Medical Receptionist will be required to work across these operational hours on a rotational roster, as scheduled each week.

Hours Available: 40 hours per week

​KEY RESPONSIBILITIES:

1. Reception

• Professionally greet and assist patients and visitors.
• Efficiently manage patient flow.
• Handle phone calls, messages, and appointments accurately.
• Provide courteous assistance and escalate inquiries when necessary.
• Manage patient enrolment.

2. Waiting Room

• Keep patients informed about wait times and emergencies.
• Monitor and promptly address patient needs in the waiting room.

3. Accounting

• Accurately handle patient invoices and claims.
• Process payments and manage banking tasks.
• Complete various forms and maintain document accuracy.

4. Privacy and Security

• Maintain patient confidentiality and adhere to security protocols.

5. Comply with all health and safety procedures and protocols.

KEY SELECTION CRITERIA:

Qualifications, Skills, and Knowledge

• Post-secondary qualification (Desirable).
• Experience in medical reception or administration (Desirable).
• Customer service background, Kiwi Host or similar training (Advantageous).
• Excellent customer service, communication, and numerical skills.
• Experience with cash handling and payments.
• Well-developed computer literacy.
• Experience working in fast-paced and high-demand environments.

Personal Attributes

• Culturally capable and sensitive to diverse needs.
• Demonstrates empathy, tolerance, and understanding, especially with distressed patients.
• Effective time management and adaptability.
• Strong interpersonal skills, negotiation, conflict management, and problem-solving abilities.
• Someone committed to health equity and cultural competency and can demonstrate an understanding of Tikanga Māori, Kawa Māori, and Te Tiriti o Waitangi.

Other Requirements

• Proof of legal right to work in New Zealand (Essential).
• NZ Driver's license (Desirable).

WHY JOIN US?

• Make a meaningful impact in healthcare.
  
• Join a dynamic and supportive team.
  
• Develop your skills and grow within our organisation.
• Contribute to a diverse and inclusive workplace.
• Competitive compensation and benefits.
• Car Park provided.
• Penal rates are applicable for evening shifts and weekends.

​HOW TO APPLY:

To apply for this exciting opportunity, please send your resume and a cover letter outlining your qualifications and relevant experience.

Only individuals with working rights in New Zealand will be considered for the selection process.