Job Description

Employment Type:

Full time

Shift:

SYR_Medical Receptionist Lead_1305

Mission Statement

·We, St Joseph’s Health and Trinity Health, serve together in the spirit of the Gospel as a compassionate and transforming healing presence within our communities.

Vision:

·To be world-renowned for passionate patient care and outstanding clinical outcomes.

Core Values:

·In the spirit of good Stewardship, we heal by practicing Justice in fostering right relationships to promote common good, Reverence in honoring the dignity of every person, Excellence in expecting the best of ourselves and others; Integrity in being faithful to who we say we are.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Lead and participate in projects that improve patient workflows, support providers, and improve collaboration with other departments

• Provide reporting and data support for department initiatives
• Maintain patient confidentiality and adhere to HIPAA regulations as appropriate.

• Work cooperatively with all team members to ensure quality service at all times.
• Communicate respectfully and effectively with providers, clinical staff, colleagues, managers and others
• Perform mandatory in-service training. Maintain a clean and safe work environment.
• Oversee the charge capture report with daily revenue review with TogetherCare implementation
• Maintains staff schedules in conjunction with the Practice Manager
• In charge of orientation and training for front office staff
• Huddles/team meetings as needed
• Functions as a Super User, trained in all front desk functions
• Understands and monitors work of front desk team to ensure assigned work is completed accurately, effectively, and efficiently so as to ensure outstanding patient care.
• Other duties as assigned to ensure smooth front office and back office, non-clinical roles function effectively and efficiently.

QUALIFICATIONS

• Minimum of 2 years’ experience in a medical setting and/or relevant experience preferred
• Effective written and verbal communication skills
• Demonstrated attention to detail, organization & effective time management
• Ability to work independently with little supervision
• Solid judgment to escalate issues appropriately
• Demonstrated leadership abilities including ability to develop and articulate vision, effective resource utilization, ability to mentor others, and conflict mediation skills.
• Advanced knowledge of Microsoft Office, related computer programs & general office machines

RELATIONSHIP-BASED CAREGUIDING PRINCIPLES:

• Patient care is designed to meet patient and family needs while taking into account the unique needs of each patient. These values are consistent in practice and include patient advocacy, safety and education.
• Teamwork promotes clinical excellence and is rooted in effective communication, accountability and continuity of care and respect for co-workers.

SPECIAL EQUIPMENT, SKILLS OR OTHER REQUIREMENTS:

• Strong written and oral communication skills.
• Strong interpersonal, motivational and conflict resolution skills.
• Strong participatory management, team building and administrative skills.
• Broad based knowledge of related regulatory compliance requirements.

WORK ENVIRONMENT AND HAZARDS:

Exposure Class I or II, service specific – limited exposure to situation which could cause serious illness or injury (II), routine or potential exposure to blood, body fluids, excretions or secretions (I).

PHYSICAL DEMANDS:

Medium work: Must be able to lift, bend, stoop, push and pull.

WORK CONTACT GROUP:

All services, employees, medical staff, patients, visitors, vendors, various regulatory and professional agencies.

REPORTS TO: Practice Manager

CAREER PATH: Supervisor

Pay Range based on experience and location $19.20-28/.80

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.