Job Description

Why Planned Parenthood?

Working at Planned Parenthood Great Northwest, Hawai’i, Alaska, Indiana, Kentucky is more than a job. It provides the opportunity to contribute to our powerful mission and perform meaningful work.

In healthcare services, this means a commitment to providing the absolute best in patient care and education. Our exceptional health center staff drives our mission forward by upholding our acclaimed customer service & confidentiality standards, and working to create a safe, judgement-free space for anyone seeking Planned Parenthood services.

About the Position

As a Medical Receptionist, you'll play a vital role in creating a positive, supportive experience for patients from the moment they walk through our doors. You will serve as a trusted resource for patients, helping them navigate services, understand their options, and access compassionate, high-quality care.

Working closely with patients, providers, and health center staff, you'll help ensure smooth daily operations while supporting a welcoming, inclusive, and mission-driven environment.

If you're passionate about helping others, excel at customer service, and thrive in a fast-paced healthcare setting, we'd love to hear from you.

What You'll Do

As a Medical Receptionist, you'll be at the center of the patient experience, providing exceptional service and administrative support that helps patients feel informed, respected, and cared for.

Key Responsibilities

• Welcome patients and provide outstanding customer service in a friendly, professional, and nonjudgmental manner.
• Respond to patient questions and requests, connecting patients with appropriate services, resources, and support.
• Complete patient registration, check-in, and intake processes with accuracy and attention to detail.
• Maintain and update patient records, insurance information, and visit documentation within electronic systems.
• Explain payment options, financial assistance programs, and available funding resources to patients.
• Assist patients with health insurance questions and connect them with enrollment resources when appropriate.
• Provide patient education regarding reproductive and sexual healthcare services, birth control options, and available community resources.
• Distribute and review Patient Education Sheets (PES), Informed Consent Forms (ICF), and other educational materials as needed.
• Support efficient patient flow by coordinating with clinicians and health center staff to keep appointments running smoothly and on schedule.
• Process patient payments, document financial transactions, and support organizational efforts to improve collections and reduce uncompensated care.
• Utilize service recovery techniques to address concerns and help ensure a positive patient experience.
• Serve as a resource to team members and actively participate in ongoing training, learning, and professional development.
• Maintain a safe, clean, and compliant work environment by following OSHA, WISHA, CLIA, PPFA, and affiliate policies and procedures.

What We're Looking For

Required Qualifications

• High school diploma or GED equivalent.
• Minimum of 1 year of experience working in a healthcare setting.
• Strong communication, organization, and customer service skills.
• Ability to work effectively in a fast-paced, team-oriented healthcare environment
• Ability to manage multiple priorities while maintaining accuracy and professionalism.
• Willingness to travel to other health centers as needed.

Preferred Qualifications

• Experience in reproductive healthcare, women's health, or a related clinical setting.
• Experience working in a medical office, clinic, or hospital environment.
• Knowledge of Electronic Health Record (EHR) systems.
• Experience with insurance verification, patient registration, or healthcare billing processes.
• Bilingual language skills are a plus.

Salary Range:

Kentucky: $15.00-$25.50 hourly

*Actual starting pay will be determined based on factors including, but not limited to, relevant experience, education, internal equity, geographic location, and the budgeted hiring range established for the position.

Location

Louisville Health Center

Mon: 8:00AM - 4:00PM

Tue: 10:00AM - 6:00PM

Wed: 8:00AM - 4:00PM

Thr: 8:00AM - 4:00PM

Fri: 8:00AM - 4:00PM

*Schedule will be determined around Healthcenter needs

Position Type:

Full Time 37.5 hours per week / Non-Exempt

Benefits Eligibility:

This position is eligible for PPGNHAIK benefits. As part of our total compensation, we provide a comprehensive benefits plan including medical, dental and vision plans, retirement, paid time off, short and long-term disability and life insurance. For additional information about our benefits program, please send an email to hre.contacts@ppgnhaik.org.

Other Information:

All our employees must present proof of receiving a current flu shot prior to their first day of employment.

What we expect from you:

• That you adhere to our code of conduct, policies, procedures, and protocols.
• That you always demonstrate a high degree of professionalism.
• That you always support and model our customer service standards.
• That you value continuous learning and seek ongoing training and development.

Our commitment to diversity:

At PPGNHAIK, we’ve outlined our priorities and goals as we continue to cultivate and promote a diverse, equitable, and inclusive culture that champions dignity, care, and respect, and where employees feel welcomed and motivated to do their best. These priorities reflect our promise to support programs and initiatives that promote continuous learning and organizational development and discussions on DEI topics; provide internal developmental opportunities; and assess what more we can do to nurture a supportive and equitable work environment.

Equal Employment Opportunity

PPGNHAIK is an Equal Opportunity Employer. Equal Opportunity will be provided to all employees and applicants for employment on the basis of their ability and competence without unlawful discrimination on the basis of their race, color, ethnicity, national origin, gender, gender identity, gender expression, sexual orientation, religion, protected veteran status, marital status, age, disability, or any other status protected by applicable state or federal law.