Job Description

Snapscale is seeking a highly organized and patient-focused Medical Receptionist / Healthcare Virtual Assistant who can work onsite to support a US based healthcare practice. This role is responsible for patient communication, appointment scheduling, insurance verification, intake coordination, and virtual kiosk support while ensuring a seamless patient experience and HIPAA compliance.

The ideal candidate is tech-savvy, detail-oriented, and experienced in handling high-volume patient interactions in a fast-paced healthcare environment.

Key Responsibilities:

Patient Communication & Admissions

• Answer inbound calls and schedule patient appointments
• Complete new patient intake and referral processing
• Conduct outbound calls for scheduling, reminders, and follow-ups
• Schedule evaluations and follow-up appointments using WebPT
• Support remote intake processes, digital forms, and referral uploads
• Respond to patient inquiries and frequently asked questions

Insurance Verification & Authorizations

• Verify patient eligibility and insurance benefits
• Enter verified insurance details into WebPT
• Inform patients regarding coverage details and requirements
• Process and manage prior authorizations as needed

HiBridge Kiosk Support

• Serve as a live virtual front desk presence through kiosks
• Assist patients with check-in/check-out, payments, and basic concerns
• Coordinate kiosk workflows with WebPT systems efficiently

Perks

• Health Maintenance Organization (HMO)
• Government-mandated benefits
• 13th month pay
• Night differential pay
• Transportation allowance
• Perfect attendance bonus
• Other employee incentives
• Yearly salary increase
• Free lunch everyday
• Opportunities for career growth and development
• Fun and supportive working environment

Requirements

• Minimum 1 year of experience in healthcare, customer service, call center, or administrative roles
• Strong English verbal and written communication skills
• Experience with EMRs/EHRs or similar scheduling and medical platforms
• Ability to multitask, follow structured workflows, and manage high call volumes
• Tech-savvy and comfortable using digital phone systems, screenshare tools, and workflow platforms
• Professional and patient-focused communication skills
• Strong organizational skills and attention to detail
• HIPAA awareness and ability to handle sensitive patient information professionally