Job Description

About NOMS Healthcare:

NOMS Healthcare provides a different approach to healthcare for the communities we serve. We are physician owned and led, where patient care is the top of mind for all team members. Our goal is to continually expand our scope and depth of services to meet the ever-changing needs of our patients.

NOMS is also deeply committed to improving the health and well-being of our communities. We actively engage in initiatives that enhance access to patient care, promote wellness, and strengthen the overall health of those we serve. Our practices are recognized for exceeding patient expectations and setting the standard for excellence.

At the heart of our culture are the values that guide everything we do. Trust. Teamwork. Patient-Centered Care. Community Focused. High Quality. These principals are more than words on a page – they shape how we serve, collaborate and grow together.

The Challenge (Job Summary):

As a Medical Receptionist, you'll play a critical role in creating a positive first impression for patients, families, and visitors. You will serve as the primary in-office point of contact for patients, visitors, and caregivers by providing consistent, in-person support and assistance throughout the patient visit. Greet and check in patients, answer questions, provide information regarding appointments and office procedures, direct patients to appropriate clinical or administrative staff, and facilitate communication between patients and the healthcare team to ensure a positive patient experience and efficient office operations.

This position supports efficient practice operations by ensuring accurate patient information, facilitating communication between patients and clinical teams, and promoting a welcoming, professional environment. Through attention to detail and a patient-centered approach, you will contribute directly to the overall patient experience and operational success of the practice.

You’ll get to:

· Welcome and assist patients throughout their visit.

· Coordinate patient scheduling and registration processes.

· Serve as a key communication link between patients, providers, and staff.

· Support efficient office operations and patient flow.

· Create a positive, professional experience for everyone who enters the practice.

Key Responsibilities & Essential Functions:

· Greet patients, visitors, and vendors in a courteous, professional, and timely manner.

· Register patients and verify demographic, insurance, and contact information for accuracy.

· Collect co-payments, balances, and other patient financial responsibilities in accordance with organizational policies.

· Answer and direct incoming telephone calls while providing accurate information and exceptional customer service.

· Schedule, coordinate, confirm, and reschedule patient appointments according to practice guidelines.

· Assist patients with completing required registration forms and documentation using electronic or paper-based systems.

· Maintain physician schedules and ensure appointments are appropriately booked and managed.

· Coordinate referrals, testing, procedures, and appointments with specialists and external healthcare providers as directed.

· Scan, upload, fax, and manage patient records and other documentation within the electronic medical record system.

· Assist in obtaining outside medical records, laboratory results, imaging reports, and consultation notes.

· Monitor patient flow and communicate delays, scheduling concerns, or operational issues to appropriate staff.

· Maintain a clean, organized, and welcoming reception and waiting area.

· Support patient communication by relaying messages and assisting with non-clinical inquiries.

· Assist with administrative projects, office supply management, and routine clerical functions as assigned.

· Attend departmental meetings, training sessions, and continuing education activities as required.

· Comply with HIPAA, OSHA, and all organizational policies and procedures.

What You Need to Succeed:

· Excellent customer service and interpersonal communication skills.

· Ability to establish positive and professional relationships with patients, families, providers, and coworkers.

· Strong organizational and multitasking abilities.

· Attention to detail and commitment to accuracy.

· Ability to manage multiple priorities in a fast-paced healthcare environment.

· Strong verbal and written communication skills.

· Ability to maintain confidentiality and professionalism at all times.

· Knowledge of general office practices, scheduling procedures, and customer service standards.

· Basic understanding of medical terminology preferred.

· Proficiency with computers, electronic medical records, scheduling systems, and Microsoft Office applications.

· Ability to work independently while contributing to a collaborative team environment.

Education & Experience:

· High School diploma or GED required.

· Minimum of one (1) year of customer service experience required.

· Previous medical receptionist, healthcare registration, or medical office experience preferred.

· Experience working with electronic medical records and scheduling systems preferred.

· Knowledge of medical terminology preferred.

What We Offer You:

A Wonderful Environment: This position is based in Ohio, where you’ll be part of a supportive team of positive, collaborative colleagues.

Work-Life Balance: We recognize that exceptional care begins with a healthy, supported team. NOMS promotes a culture of balance that values time for family, wellness, and personal growth.

Benefits: NOMS offers a comprehensive benefit package including medical, dental, vision, life insurance, and a variety of a la carte options. NOMS also has a focus on employee health, offering an impressive wellness incentive program.

Competitive Pay: We’re proud to offer pay rates that reflect the skill, dedication and impact of our team members. Our Human Resources team conducts annual wage reviews to ensure NOMS remains aligned with market standards and continues to attract and retain top talent.

Career Growth & Development Opportunities: We value promoting from within and have leadership and development training program for individuals who want to move up. We are proud to have managers who started as medical receptionists and have worked their way up.

Working Conditions & Physical Demands: The work environment is well-lit, well-ventilated, and designed for comfort and efficiency. This position requires sitting for extended periods, as well as occasional stooping, bending, or reaching. The ideal candidate must be able to view computer screens for long durations and work effectively in a fast-paced, collaborative office setting. For patient care–related roles, the position may also require standing for long periods and the ability to lift or assist patients, medical equipment, or supplies — generally up to 25–50 pounds, as needed to support safe and effective care.

NOMS Healthcare is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other legally protected characteristic. All employment decisions are based on qualifications, merit, and business needs.