Job Description

Join a Busy, Supportive Urgent Care TeamLooking for a role where no two days are the same and your work truly makes a difference?

Urgent Care Franklin is a trusted provider of high-quality healthcare to the Pukekohe community, and we’re looking for a Medical Receptionist to join our team on a 12-month fixed-term contract, with an anticipated start around August 2026

This is a fantastic opportunity to build your experience in urgent care, develop your skills in a fast-paced clinical environment, and be part of a team that values team collaboration, professionalism, and patient care.

About the Role
As the first point of contact, you’ll play a vital role in shaping the patient experience. You’ll be the friendly face and calm presence that keeps the front desk running smoothly, even during busy periods.

Your shifts will be rostered between 8:00am and 8:00pm, averaging 31 hours per week. You’ll enjoy a mix of early and later shifts, offering flexibility across your week, a refreshing change from the traditional 9am–5pm routine.

What You’ll Be Doing

• Welcome and register patients with warmth and professionalism
• Manage phone enquiries and appointment bookings
• Maintain accurate patient records and data entry
• Handle payments and patient accounts
• Provide administrative support to clinicians
• Keep reception running efficiently in a fast-paced environment

About You
You’ll thrive in this role if you are:

• Experienced in reception or administration (medical experience is a bonus but not essential)

• Passionate about delivering excellent customer service
• Calm, organised, and able to multitask
• Confident using computer systems and handling sensitive information
• Flexible and reliable, with availability for evening shifts

Why join Urgent Care Franklin?

We’re a team that looks out for each other. In a busy urgent care environment, teamwork matters. You’ll be surrounded by people who are supportive, approachable, and willing to step in when it counts. It’s a place where everyone pulls together and your contribution is appreciated.

You can read more about the team here: https://www.whitecross.co.nz/clinics/franklin-urgent-care

Ready to Apply?

If you enjoy being the person who keeps everything running smoothly and want to be part of a team that genuinely supports each other, we’d love to hear from you.Apply now and join the amazing team at Urgent Care Franklin, Pukekohe.