Job Description

Note: This is an Identified position for Aboriginal and Torres Strait Islander People. Aboriginality is a genuine qualification authorised under Section 14(d) of the Anti-Discrimination ACT 1977.

Wellington Aboriginal Corporation Health Service (WACHS) is an Aboriginal community-controlled health organisation that aims to empower Aboriginal people to take control of their individual, family, and community health and wellbeing needs through our clinical and community programs.

Our main services are in Western Sydney, Penrith, Nepean, and Blue Mountains, and we provide outreach services to other towns and communities through our regional programs.

About the Role:

The Medical Receptionist will work as part of a multi-disciplinary team to support, advocate and liaise for the Mount Druitt community within the Clinic environment. The position provides the first point of contact for clients entering the clinic. It is responsible for a high level of customer service, processing appointments and client data. The position primarily provides transport services to assist the day-to-day operations of the clinic and health program and provide a quality client service.

Key Responsibilities but not limited to:

• Maintain the privacy and dignity of clients at all times.
• Act with tact and diplomacy when dealing with information of a highly sensitive nature.
• Work within strict confidentiality guidelines, ensuring all personnel and/or client information is kept secure.
• Front desk, provide a high level of customer service.
• Phone, prompt and professional answering and transfer of calls.
• Coordinate clinic appointments, update Communicare and coordinate phone triage as required.
• Reports provided as required.
• Knowledge and understanding of the issues that impact Aboriginal people and Aboriginal communities.
• Compliance of EEO, WH&S and Ethical Work Practices.
• Timely pick up and transporting of clients/ hospital /home as scheduled.
• Emergency pick up of clients as directed.
• Timely delivery and or pick up of medications, pathology, supplies and equipment as directed.
• Maintain a log/record of all journeys/pick-ups.
• Responsible for cleaning, maintenance and reporting of any damage to the vehicle.
• Ensure log books are used on a daily basis.
• Operation of vehicle and use of petrol card to be in line with WACHS procedures.
• Assist in maintaining the WACHS fleet, and arrange servicing as required.

Experience, Qualifications & Licenses:

• A Certificate of Aboriginality.
• A Current National Police Check.
• A Current Working With Children Check NSW.
• Current Australian Driver’s License.
• Excellent communication skills including the ability to communicate with local Aboriginal people.
• Computer skills including experience with patient appointment programs and patient information recall systems.
• Willingness to undertake professional training and development to support the Medical Receptionist roles and responsibilities.
• Demonstrated awareness of and sensitivity to Aboriginal culture and history, and current issues affecting lives of Aboriginal people.
• Previous experience as a receptionist

Benefits:

• A competitive salary
• Generous not-for-profit salary packaging
• Becoming an integral part of an enthusiastic and diligent NFP Organisation

For any inquiries, please feel free to contact us at pc@gwahs.org.au