Job Description

Company: IIQAF Group

Location: Dubai, United Arab Emirates

Industry: Hospital / Health Care

Employment Type: Full-Time

Salary: AED 6,000 – AED 6,500 per month

Job Summary

IIQAF Group is seeking a professional, friendly, and organized Medical Receptionist to support front desk and administrative operations in a hospital environment in Dubai. The Medical Receptionist will be responsible for welcoming patients and visitors, managing appointments, handling telephone and email inquiries, registering patients, maintaining accurate records, coordinating with medical and nursing teams, and providing efficient patient support.

Key Responsibilities

• Welcome and greet patients, visitors, and families in a professional and courteous manner.
• Manage the hospital or clinic reception desk and ensure an efficient patient check-in experience.
• Register new and returning patients accurately in the hospital or clinic system.
• Verify patient information, identification, contact details, and appointment information.
• Schedule, confirm, reschedule, and cancel patient appointments as required.
• Manage incoming telephone calls, emails, inquiries, and patient requests promptly.
• Provide patients with accurate information regarding appointments, departments, physicians, and general hospital services.
• Coordinate patient appointments with doctors, nurses, specialists, diagnostic departments, and other healthcare professionals.
• Process basic administrative documents, correspondence, and patient-related paperwork accurately.
• Support medical office and hospital administrative activities as assigned.
• Maintain professional communication with patients, doctors, nurses, healthcare staff, and visitors.
• Ensure the reception area is clean, organized, professional, and welcoming.
• Assist with emergency or urgent patient reception procedures according to hospital protocols.
• Perform other medical reception, front desk, and healthcare administrative duties assigned by management.

Required Qualifications

• High school diploma or equivalent qualification required.
• Diploma or certificate in Medical Administration, Healthcare Administration, Hospital Administration, or a related field is an advantage.
• Ability to multitask and prioritize responsibilities in a busy hospital reception environment.
• Professional appearance, positive attitude, and patient-focused approach.
• Ability to work effectively with doctors, nurses, administrative staff, patients, and visitors.
• Willingness to work shifts, weekends, and public holidays when required.

Required Skills

• Medical Receptionist
• Hospital Receptionist
• Clinic Receptionist
• Healthcare Receptionist
• Medical Front Desk
• Front Desk Receptionist
• Data Entry
• Communication Skills
• Customer Service
• Multitasking
• Time Management
• Attention to Detail
• Problem Solving
• Teamwork
• Professionalism

Benefits

• Medical insurance
• Paid annual leave
• UAE employment visa
• End-of-service benefits as per UAE Labour Law
• Professional training and development opportunities
• Career growth opportunities
• Supportive and multicultural healthcare working environment
• Employee benefits according to company policy