Job Description

Medical Receptionist & Patient Support

Location: Remote
Hours: Morning to afternoon
Employment Type: Full-time

 4:00 PM 12:00 AM (midnight) South Africa time (SAST)

We are looking for a reliable and friendly Medical Receptionist & Patient Support Associate to assist during Chicago business hours. This is a remote position that involves supporting our front desk team by answering patient calls, providing information about our medical center, enrolling new patients, scheduling appointments, and handling basic billing inquiries. When call volume is low, the role will also involve making outbound calls for wellness visit reminders and similar tasks.

Key Responsibilities:

• Answer incoming patient calls and provide courteous, accurate information

• Assist new patients with enrollment and account setup

• Schedule, reschedule, or cancel appointments as requested

• Take detailed messages for medical and administrative staff

• Make outbound calls to remind patients to book annual wellness visits or follow-ups

• Respond to simple billing questions or direct patients to the appropriate contact

• Maintain accurate and up-to-date records in our system

Preferred Qualifications:

• Prior experience as a medical receptionist or in healthcare admin (preferred but not required)

• Familiarity with medical scheduling and/or basic billing terms

• Excellent phone etiquette and communication skills

• Strong attention to detail and organizational skills

• Tech-savvy and able to work comfortably with scheduling software and EMRs (Electronic Medical Records)

• Able to work independently and remain productive when call volume is low

Requirements:

• Must be available to work morning through afternoon (Chicago time zone)

• Reliable internet connection and own computer or laptop

• Quiet, professional remote workspace

• Previous experience in a patient-facing or customer support role is an advantage