Job Description

About Covenant House New York

Join a Legacy of Hope and Empowerment at Covenant House New York!

For over 50 years, Covenant House New York (CHNY) has been at the forefront of transforming lives by providing comprehensive shelter, housing, and wrap-around support services for vulnerable homeless, runaway, and exploited youth. As the largest provider of these essential services in New York City, CHNY impacts the lives of over 1,500 young people aged 16-24 every year.

At CHNY, our doors are open to all young people in need, regardless of race, religion, sexual orientation, gender identity, and expression. Our dedicated team offers various services, including shelter, housing, education, employment, health, mental health support, youth development, and anti-human trafficking initiatives. We operate with harm reduction and trauma-informed principles to ensure the best care for our youth.

But our mission goes beyond immediate support. We are passionate advocates for systemic change, influencing public policy, and raising awareness of the critical issues surrounding youth homelessness. Our ultimate goal is to provide a safe refuge and empower young people to build a brighter future founded on compassion, unconditional love, and absolute respect.

Join us in making a difference in the lives of countless young people. Join a team that inspires long-term transformation and hope.

About the role

The Medical Receptionist is responsible for direct patient contact, including initial greeting, patient appointment scheduling, registration, insurance verification, communicating data to provider & staff, sending referrals, re-calling patients for follow-up appointments. Competent in performing the following functions appropriate to the age of the patient, maintains a safe and clean care environment, quality improvement, assists in the training of the new students and volunteers. Actively and consistently contributes to department operations and communications, behaves in a manner consistent with the mission and objectives of Covenant House and performs other duties as requested.

What you'll do

(Responsibilitiestoincludebutare notlimitedtothe following)

• Demonstrates the ability to provide and assure the carrying out the established medical receptionist procedures utilizing department protocols, and assuring the maintenance of a safe clean environment. Provides holistic, age appropriate communication demonstrating the ability to assess patient and situation needs.
• Ability to recognize and de-escalate disruptive behavior. Demonstrates ability to maintain a calm environment in the waiting room.
• Demonstrates thorough, concise and timely documentation, shift reports and verbal communications. Communicates pertinent patient information and unit information to medical providers, clinic staff, and other appropriate persons while maintaining client confidentiality.
• Assists in the coordination of services with medical staff, nursing staff, other departments as well as other providers. Responds rapidly and effectively during emergency situations.
• Maintains own clinical skills staying current in latest computer programs and processes. Completes internal and external referrals and scans documents into medical records. Completes annual competencies.
• Assists in the orientation of new personnel, volunteers, and students.
• Serves on committees and attends meetings actively participating. Follows and assists in the implementation of policies and procedures. Participates in community events to promote the mission of the health center.
• Assists in the collection of patient satisfaction surveys, collating the data for monthly reports. Assists in maintaining equipment. Prepares monthly patient appointment data reports. Receives medication delivery and assures distribution to resident floors daily. Sends appointment reminder lists to staff on resident floors daily.
• Monitors provider schedules and troubleshoots as needed. Self-motivated and able to make decisions independently keeping all clinic staff and others informed and supporting Covenant House philosophy. Able to prioritize and manage time efficiently.
• Communicates with others (verbally and in writing) in an appropriate and timely manner, demonstrating tact, sensitivity, and ability to deal with people beyond giving and receiving instructions.
• Maintains strictest confidentiality; adheres to all HIPPA guidelines/regulations.

• Understands and abides by CHNY Mission Statement, Five Principles, policies and procedures and is knowledgeable; complies with federal, state, and local laws that govern business practices as well as all accreditation standards that apply to the position.

• Perform other duties as assigned and needed.

SUPERVISORY DUTIES

• This position does not supervise any other position.

Qualifications

• High school diploma or GED.
• Basic computer skills and knowledge of programs.
• Experience with EHR, ECW, ePaces, ETO preferred
• One year experience in a Medical/Surgical clinic environment preferred.

Benefits

Covenant House New York offers a rich package of benefits including but not limited to:

• Medical
• Vision
• Dental
• Life & Supplemental Life Insurance
• Short and Long-term disability insurance
• Eligibility for medical benefits begins on the date of hire
• PTO includes three weeks of vacation in the first year, ten holidays, 13 sick days, five personal days, and birthday days off
• 403b with employer contribution after 12 months