Job Description

About the job

• Casual position available
• Reception operating hours 6.30am – 8.00pm Monday to Sunday
• Fast paced, very busy environment

About Us

Braemar Hospital is a prestigious private surgical hospital in Hamilton, New Zealand, dedicated to supporting nearly 200 credentialed specialists, across nine operating theatres and two endoscopy suites, and providing a full range of surgical specialties and medical procedures.

Our hospital exists, quite simply, to make lives better. We know the right experience at Braemar Hospital can improve how patients and their whānau feel, and how they live, even when there’s a long journey to full recovery. To see patients, leave Braemar with a new lease on life makes our efforts worthwhile.

The service we deliver at Braemar Hospital, and the profit that generates, enables our owner, the Braemar Charitable Trust, to support our community to live better lives through funding surgeries, health-related academic scholarships, medical research, and other health-related initiatives across the Waikato.

Care and excellence are at our core. We are well-known for investing in highly sophisticated technology, equipment, and facilities to enable our highly skilled team to deliver quality, safe patient outcomes. We also invest heavily in developing a world-leading organisational culture to attract and retain the very best talent because we know the critical role our team play in surgical excellence.

The Opportunity

We are currently seeking a Casual Medical Receptionist.

Working in the main reception area, reporting to the Medical Reception Manager, the Medical Receptionist is responsible for ensuring that every person who visits Braemar Hospital is warmly welcomed and efficiently directed to where they need to be, along with accurate and timely completion of administrative functions associated with our patients.

Be the first impression that shapes a patient’s entire hospital experience. As a Medical Receptionist at Braemar Hospital, you’ll bring warmth, professionalism, and precision to a fast-paced, people-focused environment. This dynamic role goes far beyond front desk duties—you’ll support patient admissions, manage critical information, and work closely with clinical teams to ensure seamless
care delivery.

Working within a collaborative, portfolio-based model, you’ll develop a broad skill set across concierge, reception, and administrative functions, offering variety and growth in your day-to-day work. If you thrive in a role where organisation, communication, customer interaction, and attention to detail truly make a difference, this is your opportunity to contribute to exceptional patient care while being part of a supportive, high-performing team.

To be successful in this role you will:

• Be comfortable working in a busy environment where the most important person in your day is the customer;
• Take pride in always going the extra mile and make every person you meet during your work day feel special;
• Have accuracy and attention to detail that is second to none;
• Be known for showing your initiative and thinking outside the square;
• Have written and verbal communication of a high standard;
• Have a great phone manner and excellent interpersonal skills.

Working for Us

Choosing to work at Braemar Hospital means choosing to live the Braemar Way. Our ‘BCOMPassionate’ principles are our North Star, and we know when our people and culture line up behind the Braemar Way, we become unbeatable.

In addition to competitive remuneration, working with us provides you with access to a number of great benefits, including:

• We provide morning and afternoon tea daily, and we have delicious seasonal fruit delivered three times a week across the hospital;
• We heavily subsidise restaurant-quality meals which you can order for lunch and dinner;
• We have an annual summer shutdown where we close the hospital and ensure our whole team have some down time;
• Once you hit five years’ service at Braemar, we increase your annual holidays accrual to five weeks per year;
• We offer access to our retail and experience discount platforms so you can access great local discounts;
• We offer limited free parking on site, a secure bike storage shed, electric vehicle chargers, and we are on a main public transport bus route;
• We provide a pretty special Wellness initiative each year,
• You’ll have access to a Financial Advisor to help support with your personal finances, free of charge;
• We offer Vitae support which includes confidential, professional support anytime you need it;
• We have a Talent Referral Bonus, and we recognise Long Service;
• We offer considerable space options for you to take a break – we have beautiful outdoor gardens and patio areas, our tea rooms are well-equipped, and we offer quiet spaces for prayer or reflection, or just to have some time out;
• We have monthly Bravo Awards to recognise employees who demonstrate our BCOMPassionate principles;
• We issue employees with Extraordinary cards for gifting and recognition;
• We offer a range of financial protection and insurance benefits to eligible employees: including trauma, income protection and life insurances;
• We are a Living Wage-accredited employer;
• We also provide professional development, internal development opportunities, and professional celebrations throughout the year.

Please note, we are not accepting candidate applications via agencies.

If you believe you have the skills and experience for this role and are available at the times we are seeking to offer, we would love to hear from you. Apply now by uploading your cover letter and resume below.