Key Responsibilities

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  Patient Relations:
  Welcome patients warmly upon arrival, manage the reception area, and handle initial inquiries with high empathy, professionalism, and confidentiality.

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  Appointment Coordination:
  Manage, optimise, and schedule patient appointments efficiently using specialised practice management software to ensure a smooth daily patient flow.

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  Financial Administration:
  Process daily billing, handle patient payments, and conduct systematic, professional follow-ups on outstanding or unpaid patient and medical aid accounts.

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  Data & Records Management:
  Capture and maintain accurate, up-to-date patient records, digital files, and medical histories in accordance with practice protocols and regulatory compliance.

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  General Office Support:
  Answer incoming calls, manage practice correspondence (emails and post), and assist the medical team with general administrative tasks to support daily clinical efficiency.

Requirements

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  Minimum of 2–3 years of experience as a Medical Receptionist, Clinical Assistant, or Practice Administrator within a medical or healthcare setting.

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  Proven experience managing medical billing and credit control workflows.

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  Strong interpersonal skills with a polished, compassionate telephone manner and high emotional intelligence.

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  Excellent organisational skills with the ability to manage patient arrivals and administrative tasks simultaneously under pressure.

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  Strict commitment to medical confidentiality and patient data protection protocols

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  Deep familiarity with medical aid claims processes and ICD-10 coding administration.

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  Valid driver's license and own vehicle

Required Software Skills

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  Mededi

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  Practice Perfect

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  Microsoft Office Suite

Benefits

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  Secure, permanent role within an established and community-focused medical practice.

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  Structured working hours (Monday to Friday, 8:00am to 5.00pm).

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  Professional and supportive clinical team environment.