Job Description

Location: Bundaberg, QLD

Type: Permanent Part-Time or Casual

Hourly Rate: $26–$37 (depending on experience & chosen employment type)

Join our welcoming front desk team supporting both the Hinkler and Avoca Family Practice Clinics. You’ll rotate between these sister sites, providing excellent patient service, appointment coordination and support to a dedicated team of GPs and nurses. Ideal for receptionists who thrive on variety and community-focused care.

About the Role

We are seeking a warm, organised and proactive Medical Receptionist to join our close-knit, professional team. This role is the heart of our practice’s first impression! Welcoming patients, supporting doctors and nurses, and keeping the front desk running efficiently. If you're a natural multitasker with a people-first mindset, this is your chance to shine.

As the frontline of patient care, your approachability and confidence will help our patients feel supported and valued from the moment they walk through the door. You'll work in a dynamic, caring environment that values teamwork, flexibility and excellent service.

Key Responsibilities:

Reception & Patient Care

• Warmly greet and triage patients in person and by phone
• Schedule and manage patient appointments
• Process Medicare claims, private billings and EFTPOS transactions
• Maintain a clean, welcoming reception and waiting area
• Support doctors and nurses with general administrative tasks

Administration & Clinical Support

• Scan and file documents into patient records
• Maintain up-to-date patient information in the database
• Handle incoming/outgoing mail and assist with daily backups
• Prepare and batch Medicare forms
• Maintain stock levels and manage form supplies
• Ensure accurate messaging and follow-ups for recalls/reminders

Team Participation & Compliance

• Attend regular staff meetings and training
• Adhere to OH&S and infection control standards
• Uphold confidentiality and privacy of all patient information
• Assist with evacuations and emergency procedures when needed

What We’re Looking For:

Essential Attributes

• A patient-focused, friendly and empathetic manner
• Strong communication and interpersonal skills
• Attention to detail and ability to manage competing priorities
• High standard of personal presentation and professional conduct
• Commitment to confidentiality and safety

Desirable Experience

• Previous medical reception or administration experience
• Familiarity with Medical Director and Pracsoft
• Willingness to work across multiple clinics if needed

Culture & Workplace Values

At Family Practice Medical Centres, we value shared respect, cultural awareness, and service excellence. Our receptionists are key players in creating a culturally safe, professional and welcoming environment for all patients without judgement or bias.

Ready to Apply?

Let’s continue to shape a supportive and professional front-line experience for every patient. We’re excited to hear from team members who are enthusiastic about growing their career within the practice. Express your interest by contacting us today!