Winnunga considers that being Aboriginal and/or Torres Strait Islander is a genuine occupation requirement of this position under Section 42 of the Discrimination Act 1991 (ACT).
WORKING WITH VULNERALBLE PEOPLE CHECK (WWVPC)
All people employed at Winnunga are required to provide their WWVPC registration, or to carry out a WWVPC pursuant to the Working with Vulnerable People (Background Checking) Act 2011 (ACT).
We’re on a mission to transform the health and social outcomes of Aboriginal and Torres Strait Islander peoples. Together, we can empower communities to live healthier, happier, and longer lives. Are you ready to be part of this journey?
We are seeking Aboriginal and Torres Strait Islander Medical Reception Staff to work across our multiple reception and call centre areas. On a day-to-day basis these exceptionally professional and committed staff members will be responsible for the following tasks:
• greeting our clients and visitors in a welcoming and culturally respectful manner
• scheduling, confirming and managing our client appointments
• managing inbound and outbound calls
• maintaining and updating accurate client records
• providing administrative support to other clinical and program staff; and
• assisting with other general office duties as required.
We are looking for exceptionally empathetic and resilient people who can:
• draw on their deep understanding Aboriginal and Torres Strait Islander people, communities and cultures to ensure culturally safe interactions
• appropriately manage the sensitive information of our clients in line with privacy and confidentiality legislation
• communicate clearly in person, over the phone, and in writing
• create a welcoming and professional first impression for our clients
• remain patient and calm when dealing with clients in emotional situations.
• manage competing priorities effectively with great attention to detail and accuracy
• use their sound judgement and common sense in responding to unexpected situations; and
• demonstrate integrity and professionalism in every interaction (internal and external).
If this sounds like you and you have a strong desire to directly contribute to closing the health gap for First Nations people, we can offer
• Salary packaging benefits to increase your take-home pay
• Free parking near our premises for a stress-free commute
• Free gym membership; and
• No weekend or after-hours work
While this role is being offered initially as a 12 month contract, there is a high likelihood it will transition to an ongoing/permanent position for the right candidate.
Please submit your CV via the link. Applications will get reviewed as they come in. If you have any further queries, please email Suhas at suhasn@winnunga.org.au
The Royal Children's Hospital (RCH) has been providing outstanding care for Victoria's children and their families for over 147 years.
We are the major specialist paediatric hospital in Victoria and our care extends to children from Tasmania, southern New South Wales and other states around Australia and overseas.
With a passionate, highly skilled and committed staff campus wide of over 5,000, we provide a full range of clinical services, tertiary care and health promotion and prevention programs for children and young people.
We are the designated state-wide major trauma centre for paediatrics in Victoria and a Nationally Funded Centre for cardiac and liver transplantation.
When it comes to training and research we partner with the very best. Our campus partners, the Murdoch Childrens Research Institute (MCRI) and The University of Melbourne Department of Paediatrics, along with the RCH Foundation, are on site with the hospital in Parkville. Together, we are committed to improving the health outcomes for children today and in the future.
In 2016–17, more than 85,654 children attended our Emergency Department, 322,291 specialist clinic appointments were held which was almost 70,000 more than the previous year, more than 17,000 surgeries were performed and more than 48,552 children were admitted to our wards.
