Shore360 is a 100% Australian-owned BP firm based in the Philippines, providing customized staffing and administrative support for international companies, handling recruitment, HR, IT, and office facilities so clients can focus on core business, offering transparent pricing, dedicated teams, and flexible setups.
As a medical receptionist staff you will play a crucial role in the Pediatric Clinic, managing a variety of administrative, communication, and patient service tasks.
You will be responsible for ensuring smooth operations by effectively handling phone calls, appointment management, patient communication, and using our software programs: blue-chip programs and medical directory. We have a cloud-line based phone system.
This role requires excellent communication skills, attention to detail, and the ability to operate various software systems efficiently.
Responsibilities:
Phone Support Answering inbound and outbound calls, including appointment scheduling, confirmation, rescheduling, and handling patient inquiries.
Inbound call handling calls
Making/confirming/changing an appointment
Updating the patient's contact details
Obtaining directions to the clinic (we have three locations at Pindara, JFH, and GCPH and we have detailed directions on our website and social media page)
How to book an appointment and current wait times
How to access forms online and direct to our website (such as letter, referral, or script requests)
Out of consult patient enquiries:
We have an online enquiry form to upload new referrals
We have an online script request
We have an online letter/referral request
Phone message not related to new appointments/scripts/letter requested are taken and uploaded into paediatrician's holding file
Questions relating to scripts (how to request, refill, or access a prescription)
Billing enquiries
Consultation fees (pricing, pre-payment for new appointments within 3 days)
Email address for general queries
Calls from pharmacists or other health care providers requesting to speak to a practitioner in relation to a patient care, script, condition or result. In some cases, when urgent, these calls are put through to the doctor (if available at the time)
Outbound call handling calls would range in nature from
Confirming appointments that have not been confirmed via SMS reminders
Chasing required documentation from parents e.g., referrals
Rescheduling appointments
Advising of extended delays if a practitioner is running late
Calling patients who are on the waitlist to offer suitable appointments when they become available.
Calling external healthcare providers to obtain information at the practitioner's request
Calling laboratories to obtain/enquire after results
Administrative Tasks: Managing and updating patient records, verifying patient details in the system
Key Criteria for the Role:
English Proficiency: Strong command of the English language, with the ability to communicate clearly over the phone and in writing. Familiarity with Australian
English is essential
Medical receptionist experience (ideally 3-5 years)
Organizational Skills: Strong time management skills to handle a variety of tasks efficiently. Use of daily checklists and systems to ensure progress, and no steps are
Security & Confidentiality: Adherence to strict confidentiality protocols, including secure password management
Shore Xtra Perks
Day 1 HMO Coverage
Attendance Bonus – Get a chance to earn ₱5,000 every pay run for consistent, perfect attendance.
Fixed Weekends Off – Enjoy a guaranteed work-life balance with Saturdays and Sundays off.
Unlimited Barista Coffee all shift long
Free Parking & Shuttle
Premium Game Lounge – Relax and recharge in our dedicated on-site recreational zone
Join our Social Passion Clubs to connect with like-minded peers and bring your whole self to work every day: Photography Club, Dance Club, Fitness Club, Book Club, Music Club
Engaging Monthly Events – Experience a vibrant culture with regular team activities and celebrations with amazing prizes and rewards
Referral Incentives – Get rewarded for bringing top talent to the team via our referral program.
Statutory Benefits Maternity, Paternity, and Solo Parent Leaves, Magna Carta for Women, OT, and Premium Pays
