Job Description

About Us

At Cann I Help, we’re all about making high-quality medicinal cannabis care accessible, affordable, and genuinely patient-centred. We support patients living with chronic conditions and believe great healthcare starts with empathy, clarity, and a welcoming experience, from the very first hello.

We’re a professional team, but we don’t take ourselves too seriously. We value consistency, collaboration, and doing the small things really well.

About the Role

We’re on the lookout for an experienced Medical Receptionist to join our friendly, fast-moving clinic team. You’ll be the calm, capable face (and voice) of the clinic, someone who enjoys helping people, keeping things organised, and bringing a steady, positive energy to a busy environment. If you like clear expectations, meaningful work, and being part of a supportive team, you’ll feel right at home here.

What You’ll Be Doing

You’ll lead the conversation.

As the first point of contact for patients, doctors, and visitors, you’ll help set the tone for a smooth, welcoming experience. You’ll guide patients through bookings and questions with empathy, confidence, and professionalism, making sure they feel supported from the start. You’ll keep things running smoothly.

Your day will include well-defined, practical tasks like:

• Managing appointments and calendars
• Maintaining accurate and confidential patient records
• Processing payments and handling billing enquiries
• Managing incoming and outgoing correspondence
• You’ll deliver quality, every day.
• Attention to detail matters here.
• You’ll take pride in accurate data entry, clear communication, and proactive problem-solving, helping the wider healthcare team focus on what they do best: patient care.

Key Responsibilities

• Answer and direct incoming calls
• Engage with patients, doctors, and pharmacists
• Data entry and patient record management
• Process patient payments
• Provide general day-to-day administrative support
• Liaise with internal teams and external health professionals

What We’re Looking For

You’ll thrive in this role if you’re someone who is:

• Friendly, reliable, and customer-focused
• Confident using computers and common software (Word, Excel, etc.)
• Clear and professional in written and verbal communication
• Comfortable working independently and as part of a team
• Calm under pressure, with strong multitasking and time-management skills
• Detail-oriented and respectful of confidentiality
• Well-presented, trustworthy, and dependable

Availability:

Shifts between 8:00am – 6:00pm, Monday to Friday

This role requires an urgent start, so availability ASAP is ideal

What we offer:

• Market base rate + Super
• Flexible Working practices
• On site gym and parking
• Professional development opportunities
• Employee Assistance Program for professional & personal support
• Weekly Pay
• Quarterly reviews and annual remuneration reviews
• Social events & company townhalls

A Quick Note on Our Recruitment Process

To help us create the best possible team (and working environment), we ask all applicants to complete a short behavioural assessment as part of the application process.

Please copy and paste the link below into your browser to complete it.

Only applicants who complete the assessment will be progressed.

Assessment link:

https://assessment.predictiveindex.com/4FFR/ba3d948d-08e3-4ba2-b76a-ada8f9c101dc-type=candidateba