Job Description

About IntraCare

IntraCare Health Center (DFW Healthcare MSO) proudly serves the greater Dallas-Ft. Worth and Phoenix, Arizona areas with a decade of excellence in value-based care and clinic operations. Our outstanding leadership and commitment to service have established us as a trusted partner for multiple healthcare organizations.

At IntraCare, we believe in more than just a job; we offer a vibrant workplace where culture and collaboration thrive. We are dedicated to fostering an inclusive environment that values diverse perspectives and promotes respectful dialogue. Our approach encourages innovation and healthy debate, as we seek to build a team of dedicated partners who contribute to our collective success. We are passionate about empowering our employees, helping them grow both personally and professionally. This unwavering focus on team culture and individual development is the cornerstone of our ongoing achievements.

We are seeking a friendly, organized, and detail-oriented Medical Receptionist to join our team. This role serves as the first point of contact for patients and visitors, ensuring a positive experience while efficiently managing front-desk operations in a fast-paced healthcare environment.

Key Responsibilities:

Front Desk & Patient Interaction:

• Greet and check in patients in a professional and courteous manner
• Answer and direct incoming calls, emails, and inquiries
• Schedule, confirm, and manage patient appointments
• Verify patient information and update electronic health records (EHR)

Administrative Duties:

• Maintain accurate patient records and documentation
• Handle patient check-in and check-out processes
• Collect co-pays, process payments, and issue receipts
• Assist with insurance verification and prior authorizations
• Manage referrals and coordinate with other healthcare providers

Operational Support:

• Ensure smooth daily front-office operations
• Communicate effectively with clinical staff and providers
• Maintain patient confidentiality in compliance with HIPAA regulations
• Support administrative tasks as needed to improve clinic workflow

Qualifications:

• High School Diploma or equivalent (required)
• Previous experience in a medical office or customer service role (preferred)
• Familiarity with EHR/EMR systems (preferred)
• Strong communication and interpersonal skills
• Excellent organizational and multitasking abilities
• Basic knowledge of medical terminology (preferred)

Skills & Competencies:

• Customer service orientation
• Attention to detail
• Time management and prioritization
• Problem-solving abilities
• Team collaboration

Pay Rate: $16.50 - $17/hour