Job Description

Front Desk Receptionist

We are seeking a reliable and detail-oriented Front Desk / Patient Access Representative to join our ambulatory surgery center team. This role is essential in providing exceptional patient service while ensuring accurate registration, documentation, and financial processing.

Key Responsibilities:

• Greet patients and visitors in person and by phone in a professional and courteous manner

• Collect and verify patient identification and insurance information

• Ensure all required documentation and signatures are completed accurately

• Update patient accounts and enter demographic and financial information into the system

• Collect copayments and deductibles; issue receipts and record payments accurately

• Balance daily upfront collections and prepare deposits as needed

• Notify clinical staff when patients are ready to be taken back

• Prepare patient charts for upcoming procedures

• Maintain office supplies, receive deliveries, and manage incoming mail

• Protect patient confidentiality and comply with all privacy regulations

• Follow all center policies and procedures and report discrepancies as needed

• Attend required education and training sessions

• Perform other related duties as assigned

Qualifications:

• Strong customer service and communication skills

• Attention to detail and ability to multitask in a fast-paced environment

• Proficiency in Microsoft Excel and Outlook

• Reliable attendance and punctuality

• Prior healthcare or front desk experience preferred