Job Description

About us
Veterinary Specialty Center is guided by the belief that companion animals deserve state-of-the-art medical care in a kind and comforting environment. The courage of our patients, the loyalty of their human families, and the devotion of our referral veterinarians inspire our vision. It is sustained by the contributions of our compassionate, knowledgeable, and dedicated staff and built upon a tradition of providing unsurpassed healthcare for animals.

Veterinary Specialty Center, located in Bannockburn, is looking for full-time client service team members to work in our state-of-the-art companion animal hospital. Come work at an animal hospital with competitive salaries, incredible benefits, and continuing education programs.

BENEFITS:

• Generous Salary
• Employee Volunteer Program (we pay you to volunteer)
• Financial Hardship Loans (we help when you need it most)
• Quarterly Employee Social Events (bowling, zoo, baseball game, fall festival, etc.)
• On-site Bistro (fresh salads, sandwiches, snacks, drinks, and incidentals)
• Holiday Pay
• Overtime Opportunities
• Employee Referral Bonuses
• Birthday and Anniversary Bonuses
• 401k Match Up to 6% (unheard of in the veterinary industry)
• Health Insurance (domestic partnerships included)
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Free Telehealth Services
• Life Insurance
• Dental Insurance
• Vision Insurance
• Free Pet Insurance
• Short Term Disability
• Long Term Disability
• Free Employee Assistance Program (financial, legal, and mental health services)
• Free Premium Scrubs/uniform

We invest in the success of our staff
Our team includes some of the brightest talents in the veterinary field and are motivated by collaboration and lifelong learning. As Veterinary Specialty Center grows, we provide opportunities for development among our staff, fostering a shared sense of pride and ownership in our practice.

Veterinary Specialty Center is committed to inclusive hiring practices:
We are an equal opportunity employer and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or veteran status.

• Women-led organization
• Inclusive of minority and disadvantaged groups
• LGBTQIA+ friendly workplace
• Age-inclusive
• Diversity and inclusion training or programs
• Paid time off

Requirements

• Provide VSC's Standards of Exceptional Client Service
• Greet clients with a warm smile, strong eye contact, and approachable demeanor.
• Guide clients through the check-in process, ensuring accurate verification and updates of patient information while maintaining a calm and supportive atmosphere during both routine and emergency situations.
• Answer phone calls on a multi-line phone system in a friendly and professional manner and direct calls appropriately
• Manage client and patient accounts
• Schedule and confirm appointments
• Self-motivated, and independent, but works well with a team
• Strong multitasking skills
• Demonstrate a positive outlook and maintain a professional composure
• Ability to work long periods at a computer
• Candidates need to speak and write fluently in English
• Must be able to type a minimum of 50 wpm
• Willing to take on and perform additional duties as assigned or needed

Job Type: Full-time is four 10-hour shifts per week, including weekends and some holidays.

Starting at $18.00 per hour, commensurate with experience

Healthcare setting: Veterinary Hospital