Job Description

Engagement

• Remote: EU or US East Coast
• Duration: November–March
• Allocation: Approximately 2–2.5 days/week
• Total: Approximately 42 days

We are looking for an experienced Medical Process Consultant to support a global pharmaceutical transformation to Vault CRM. The consultant will translate Medical Affairs and Medical Information stakeholder needs into clear processes, controlled workflows, and testable business requirements.

Key Responsibilities

• Lead medical process analysis and engage with MSLs, Medical Information teams, and global/local process owners.
• Facilitate stakeholder sessions and reconcile regional requirements and variations.
• Map medical engagement, medical insights, and inquiry workflows, including exceptions, handoffs, ownership, and closure criteria.
• Develop process narratives, requirements, business rules, and acceptance scenarios.
• Support the transition to Vault CRM by reviewing capabilities, identifying gaps, and documenting dependencies.
• Review solution demonstrations, clarify requirements, and coordinate with Veeva and retained-system owners.
• Support business testing and prepare handover documentation.
• Identify and escalate policy, clinical, or safety-related decisions to the appropriate stakeholders.

Requirements

• 5+ years of experience in business analysis or process consulting.
• 3+ years of experience in pharmaceutical Medical Affairs, Medical Information, or medical CRM workflows.
• 2+ years of relevant experience with Salesforce-based Veeva CRM processes.
• Experience participating in at least one Vault CRM discovery, transition, requirements, configuration review, or business-testing project related to medical processes.
• Experience working across multiple markets and directly with medical stakeholders.
• Strong experience with SOP-based process analysis, requirements traceability, and acceptance criteria.
• Understanding of scientific interaction recording, medical insights, inquiry routing, and the separation between medical and commercial activities.
• Experience with medical information systems, safety escalation handoffs, or business UAT is a plus.
• BPMN, Jira/Confluence, and German or French are desirable.
• Life sciences, pharmacy, or related education is a plus but not required.