Facilitate access to care. This includes scheduling of patients at all Nemours sites of service. Maximize template utilization. Manage wait lists and referral work queues to ensure it meets established metrics.
Provide daily administrative support to assigned members of the clinical team; including the Division Chief. Assist in the coordination and support of enterprise/departmental/divisional projects and initiative which further
Provide daily oversight of divisional clinical schedules.
Partner with clinical teams to ensure timely follow-up care for patients to optimize schedules, access, and fill rates.
Collect, communicate, and document demographic, insurance and/or clinical information required for patient care and revenue cycle.
Promptly and courteously manage communications to/from internal and external customers including patients, referring physicians, insurance companies, etc. Triage urgent/non-urgent calls appropriately. Ensure service excellence in all encounters.
Connect crisis calls to proper next steps including crisis resources and mobile crisis.
Utilizing EPIC and Qlik reporting tools to assess schedule responsibilities.
Serve as a liaison between patient, healthcare providers, other members of healthcare team, financial services, billing, and HIM.
Daily, open, categorize and distribute incoming correspondence, including mail, faxes, scanned documents, etc.
Physical onsite presence as required by Division.
Proactively identify problems and opportunities
High School Diploma required. Associates or Bachelors degree preferred, but will consider equivalent years’ experience.
Basic knowledge of HIPAA regulations and ability to maintain confidentiality. Intermediate knowledge of word processing and excel.
Excellent verbal and written communication skills
Strong organizational and time management skills
Solid conflict resolution skills Ability to work independently with minimal supervision.
Nemours Children's Health is an internationally recognized pediatric health system serving more than 1.7 million patient encounters each year. We deliver care across six states through two freestanding children’s hospitals — Nemours Children's Hospital, Delaware and Nemours Children's Hospital, Florida — along with a network of more than 80 primary, urgent, and specialty care practices and more than 40 hospital partnerships.
Backed by the Nemours Foundation and Alfred I. duPont Trust, our $1.7B nonprofit system is dedicated to improving children's health through clinical care, research, education, advocacy, and prevention. Our Whole Child Health approach focuses equally on prevention and treatment, partnering with communities to help every child thrive.
Inclusion and belonging guide our strategy and growth. We are committed to culturally relevant care, reducing health disparities, and fostering an environment where every associate, patient, and family feels supported and valued.
Learn more at Nemours.org.
Nemours Children's Health is committed to improving the health of children. As a non-profit children’s health organization, we consider the health of every child to be a sacred trust.
Through family-centered care in our children’s hospitals and clinics in Delaware, New Jersey, Pennsylvania and Florida, as well as world-changing research, education and advocacy, Nemours fulfills the promise of a healthier tomorrow for all children — even those who may never enter our doors.
Nemours began more than 80 years ago with the vision of Alfred I. duPont to improve the lives of children and to do whatever it takes to prevent and treat even the most disabling childhood conditions.
Today, through our children’s hospitals and health system, we directly care for 250,000 children annually in Delaware Valley and Florida, including families who travel from across the country and world to see our specialists — treating every child as we would our own.
We also reach beyond the walls of our hospitals and clinics to be a voice for children on a national and international level, and to lead the way in prevention, intervention, education, and research.
Nemours is growing to better serve the children and families in our care. We have 1.1 million square feet of space currently devoted to providing children’s healthcare or under construction, all designed with significant input and advice from our patients and families.
