The Medical Phone Operator handles high-volume inbound calls and ensures effective communication between patients, providers, and internal teams. This role supports appointment scheduling, call routing, and administrative tasks while maintaining professionalism and excellent customer service.
Key Responsibilities
Answer and route incoming calls efficiently and professionally.
Schedule appointments and manage provider calendars.
Take accurate messages and ensure timely follow-ups.
Maintain updated schedules and contact directories.
Support patient data entry and administrative requests (medical records, prescriptions).
Ensure compliance with HIPAA and internal policies.
Assist with general office communication and operational support.
Qualifications & Skills
Strong communication and customer service skills.
Professional phone etiquette.
Ability to work under pressure in high-volume environments.
Basic knowledge of healthcare processes and systems preferred.
Bilingual (English/Spanish).
Requirements
High school diploma or equivalent.
Experience in healthcare or call center preferred.
Familiarity with EMR systems (e.g., Athena) is a plus.
Regardless of your Company’s size (from Start-ups to Fortune 500), business vertical or service requirements, we act as a seamless extension of your team to help you grow, and take your business to the next level with an agile approach.
This is what we do the best:
SALES | We optimize every call to convert it into a sale
CUSTOMER CARE | We create the best customer experience
TECH SUPPORT | We handle every call with a solutions approach
BACK OFFICE | We handle traditional and non-traditional tasks efficiently and accurately
QUALITY ASSURANCE | We ensure quality is monitored and measured
Technology Services | We optimize your database life-cycle
For more details and to learn how we can partner together, please visit www.alliedglobal.com
