Job Description

Job Type

Full-time

Description

Oneida Professional Services (OPS) is actively seeking a highly motivated, full-time Medical Patient Appointing Clerk at Yokosuka, Japan. This is a fully on-site position.

Key Responsibilities:

• Schedule appointments for primary care, specialty care, and subspecialty medical services using government scheduling systems.
• Receive appointment requests via telephone, secure messaging, and other approved communication methods.
• Schedule, reschedule, and cancel patient appointments as required.
• Maintain appointment schedules utilizing CHCS, AHLTA, and/or MHS GENESIS systems.
• Verify patient eligibility through DEERS and other authorized systems.
• Register new patients into government healthcare systems when required.
• Maintain accurate patient schedules, appointment logs, and demographic information.
• Provide appointment instructions and guidance to patients.
• Coordinate consults and referrals within Military Treatment Facilities (MTFs) and civilian healthcare facilities.
• Pull, organize, and file patient records and documentation.
• Ensure medical records are available for scheduled appointments.
• Prepare appointment reminders and notices related to cancellations, reschedules, and no-show appointments.
• Receive and electronically route telephone consults (T-Cons) and messages to providers and clinic staff.
• Attend Access to Care meetings when serving in a lead clerk capacity.
• Utilize standard scheduling protocols, appointment detail codes, freezing slots, and TRICARE online scheduling tools.

Requirements

Minimum Qualifications:

• High School Diploma or General Educational Development (GED) equivalent.
• Minimum six (6) months of experience in medical office scheduling.
• Typing proficiency of at least 50 words per minute.
• Ability to clearly speak, read, and understand English.
• Proficiency using standard office equipment including computers, copiers, fax machines, and multi-line telephone systems.
• Knowledge of medical office procedures, customer service practices, telephone etiquette, and medical ethics.
• Ability to maintain patient confidentiality and handle sensitive information appropriately.
• Ability to perform sedentary work with occasional walking, standing, bending, and carrying of light materials such as files and records.

Preferred Qualifications:

• Experience using Armed Forces Health Longitudinal Technology Application (AHLTA).
• Experience using Composite Health Care System (CHCS).
• Experience using MHS GENESIS.
• Experience using Defense Enrollment Eligibility Reporting System (DEERS).
• Previous experience supporting a Military Treatment Facility (MTF).
• Familiarity with TRICARE scheduling and referral processes.

Compensation: $22.00/Hr

Benefits (FEDERAL):

• 15 Days of Paid Time Off
• 11 Paid Holidays
• 401(k) Retirement Plan with Company Match
• Medical, Dental, and Eye Insurance
• Employee Referral Program
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• Wellness Program
• Multiple Voluntary Medical Benefits

About Us:

The Oneida ESC Group is a family of companies owned by the Oneida Nation of Wisconsin that delivers customer-focused engineering, science, and construction services worldwide.

Our family of companies includes:

• Oneida ESC Group (OESC)
• Oneida Professional Services (OPS)
• Oneida Total Integrated Enterprises (OTIE)
• Mission Support Services (MS2)
• Sustainment & Restoration Services (SRS)
• Oneida Engineering Solutions (OES)
• General Mechanical Corporation (GMC)
• LG2 Environmental Solutions (LG2)
• Oneida Environmental (OE)

We integrate our staff for dedicated, cooperative, and business-like delivery of services to enhance our customers’ missions.

Equal Employment Opportunity:

Oneida ESC Group is an equal opportunity employer committed to inclusion and diversity in the workplace. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, veteran status, or any other legally protected characteristic.

Oneida ESC Group participates in the E-Verify program. Learn more at: https://www.e-verify.gov/

Oneida ESC Group is committed to providing reasonable accommodations to applicants with physical and mental disabilities and making hiring decisions based solely on qualifications, merit, and business needs.