Job Description

Role: Medical & Operations Administrator

Location: We operate a hybrid schedule, meaning 3 days a week in the office based at London W1U 2AU

Salary: £28000 per annum plus extensive benefits

Contract type: Permanent

Employment type: Full time

Working hours: 37.5 hours per week, Monday to Frida 9:00am -5:30 pm

Do you want to work for the nation’s largest online pharmacy ensuring excellence for all our patients? We’re a market leader in the pharmacy world, with 25 years’ experience, helping over 1.8 million patients in England manage their NHS prescriptions from requests through delivery. We are Great Place to Work certified as we consider colleague experience a top priority every day, and as a certified B Corp we also meet high standards of social and environmental responsibility. Our people are fundamental to our success and ensuring we achieve our vision to be a world leading, patient-centric digital healthcare provider. We are committed to continuing to develop a positive, open and honest working environment for all.

The Medical & Operations Administrator is a central, cross-functional role responsible for supporting clinical administration, office operations, finance, and facilities. Acting as a key point of contact for staff, patients, and visitors, this role ensures the smooth day-to-day running of both the medical services function and the office environment, maintaining high standards of organisation, communication, and compliance.

Why you’ll love working with us

We believe great people deserve great support. That’s why we offer a benefits package designed to look after your health, finances, career and life outside work.

Financial security & rewards

· Competitive contributory pension

· Occupational sick pay

· Long-service awards and refer-a-friend bonuses

· Professional registration fees covered (GPhC, NMC, CIPD and more)

· Cycle to Work and Green Car schemes (subject to eligibility)

Family-friendly

· Enhanced maternity and paternity pay

· Flexible hybrid working to help balance work and home life

Health & wellbeing

· Private healthcare insurance at discounted rates (Aviva)

· Employee Assistance Programme and in-house mental health support

· Access to discounted gym via benefits platform

· Regular health and wellbeing initiatives

Career growth

· Strong commitment to CPD, training and professional development

Time off & flexibility

· 25 days’ annual leave, increasing with service

· Buy and sell holiday scheme

Everyday perks & exclusive discounts

· Employee discount platform

· 25% off health & beauty purchases

· 25% off Pharmacy2U Private Online Doctor services

Culture & community

· Regular social events throughout the year

What you’ll be doing?

• Manage clinical and patient administration, including GP letters, prescriptions, test results, and urgent clinical correspondence
• Oversee GP record workflows, ensuring accuracy, follow up, escalation, and tracking
• Act as a central liaison between patients, GP practices, and internal clinical teams
• Support office operations and facilities, including visitor management, supplies, deliveries, and meeting coordination
• Provide administrative support to finance, including invoicing and basic financial processes
• Attend meetings, capture actions, and track follow ups to support delivery and accountability
• Support internal events, office culture, and day to day staff needs
• Assist with health, safety, and compliance, including fire safety procedures and onboarding support

Who are we looking for?

• Previous experience in an administrative role, ideally within a healthcare or clinical environment
• Excellent written and verbal communication skills, with the ability to correspond professionally with patients, clinicians, and external partners.
• Strong organisational skills and the ability to manage multiple workstreams simultaneously.
• Proficiency in Microsoft Office Suite, particularly Excel and Outlook.
• High attention to detail and accuracy, especially when handling confidential patient data.
• Confident and welcoming interpersonal skills, able to engage positively with a wide range of people.
• Able to work independently and use initiative to resolve issues as they arise.

What happens next?

Please click apply and if we think you are a good match, we will be in touch to arrange an interview.

Applicants must prove they have the right to live in the UK.

All successful applicants will be required to undergo a DBS check.

Unsolicited agency applications will be treated as a gift.

Closing date 26th May 2026 at close of business.

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