The Medical Office Supervisor is responsible for the overall coordination and supervision of clerical operations within the clinic. This position provides leadership and direction to ensure efficient workflow, effective communication, and adherence to organizational policies and regulatory requirements. The Supervisor serves as a key resource to both staff and management, promoting teamwork, process improvement, and high-quality service delivery. In addition to supervisory responsibilities, this role actively supports daily office operations as needed to maintain smooth and efficient clinic function.
Supervises the medical record release process and responds to inquiries from patients, attorneys, and insurance companies in accordance with organizational policies and HIPAA regulations.
Oversees all clerical functions of the clinic, including appointment scheduling, phone management, faxing, mail distribution, reception, and processing of incoming documents. Collaborates with the Practice Manager to identify and implement process improvements that enhance efficiency and optimize resource utilization.
Supervises clerical staff, including responsibility for interviewing, training, performance evaluations, and administering corrective actions in alignment with HR and organizational policies.
Prepares and presents monthly reports such as point-of-service collections, phone statistics, no-show rates, new patient volumes, and other productivity metrics. Partners with the Practice Manager to implement strategies that improve key performance indicators.
Maintains inventory and orders office supplies while monitoring expenses and identifying cost-saving opportunities.
Performs other duties as assigned.
Qualifications
Education: Minimum: Two-year degree with emphasis in business office or related experience considered.
Preferred: Bachelor’s Degree
License/
Certifications: None
Experience: Minimum: Three years supervisory experience
Preferred: Supervisory experience in a healthcare setting
Other: Minimum: Demonstrated ability to handle confidential information with discretion and ability to deal with the public in a professional and courteous manner. Ability to meet deadlines, manage multiple priorities and enhance the spirit of teamwork through effective role modeling. Excellent interpersonal, communication and organization skills. Demonstrated ability to handle confidential information with discretion. Demonstrated ability to work independently. Computer literacy
Preferred: Experience with Microsoft Office products and electronic medical record.
Ortho
21.99-23.88
UR Medicine Finger Lakes Health is a not-for-profit health system that provides a full range of acute and long-term care health services to residents of the Finger Lakes region in Upstate New York. Finger Lakes Health is comprised of Geneva General Hospital, Soldiers & Sailors Memorial Hospital, The Homestead at Soldiers & Sailors, Huntington Living Center and the Living Centers at Geneva – North and South. Services are provided on three campuses located in Geneva, NY (Ontario County), Waterloo, NY (Seneca County) and Penn Yan, NY (Yates County). The 660-bed health system is governed by a common Board of Directors and is served by a common management team. With 85 active staff physicians, the health system offers a broad range of primary, specialty and sub-specialty services to residents of the Finger Lakes region. No one will be denied access to services due to inability to pay. Discounts for essential services at our outpatient clinics are offered based on family size and income.
