Job Description

Current Employees: If you are currently employed at SOMC please log into UKG Pro to use the internal application process.

Department: Wheelersburg Family Health Center

Shift/schedule: Full Time (Salaried)

GENERAL SUMMARY

The Medical Office Supervisor reports to the Medical Office Manager and/or Family Health Center Manager. The primary job function is to assist in the management of multiple departments in the medical practice, which may include, but are not limited to office operations, nursing, laboratory, medical imaging, front desk operations, and physicians and/or advanced practice providers to ensure exceptional quality care and service offered to patients.

QUALIFICATIONS

Education:

• High School Diploma or successful completion of an equivalent High School Exam Required

• Associates Degree or equivalent Physician Office and/or Management experience preferred

Licensure:

• BLS within 90 days of hire required

Experience:

• Two years of Healthcare related experience required -or-

• Two years of management experience required

JOB SPECIFIC DUTIES AND PERFORMANCE EXPECTATIONS

The following is a summary of the major duties of this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1. Manages the operations of the medical office and/or family health center.

2. Maintains a cooperative working relationship with providers to assure their needs are met.

3. Maintains adequate staffing levels in the department by filling vacant positions, updating vacation and float calendars and providing office coverage when coverage is not available.

4. Assists with filling vacant positions by conducting interviews, submitting hiring requests, and completing status changes.

5. Ensures medical office locations meet insurance requirements for provider and insurance credentialing.

6. Audits monthly KPIs and ensures performance improvement through development of action plans.

7. Manages Medical Staff Services office personnel.

8. Ensures medical staff have the resources and support needed to meet strategic goals

9. Oversees coordination of department orientation and training for new hires.

10. Arranges cross-training for team members across the department.

11. Creates and maintains staff schedules in UKG.

12. Monitors and approves employee hours in UKG to ensure proper use of PTO, overtime, etc.

13. Manages personnel through routine rounding, continuous performance feedback, and annual reviews.

14. Ensures offices are appropriately stocked by ordering supplies, monitoring usage, rotating stock, and managing supply costs.

15. Performs monthly audits to ensure Joint Commission and safety compliance.

16. Works with management team to create, update, and enforce department policies and procedures.

17. Performs as a liaison between hospital departments and provider offices, most often in relation to maintenance requests, IS support, and employee requirements.

18. Works with CIS to train staff and providers, build templates, and troubleshoot system issues.

19. Assists in the coordination of care for the patient in collaboration with other members of the healthcare team to meet the health care needs of the patient.

20. Assists with the monitoring of maintenance of the building, including parking.

21. Works with HIM, revenue cycle, billing and medical staff to audit and ensure appropriate charge capture and revenue collection

22. Holds medical staff accountable for timely documentation.

23. Collaborates with key stakeholders and maintains thorough documentation to promote accountability, including actively participating in the PREP process

24. Other duties as assigned.

Why SOMC? You Care for Our Patients, We Care for You

At Southern Ohio Medical Center, our mission is to make a difference in the community we serve. We're committed to delivering exceptional care and that starts with our team members. When you join SOMC, you're not just starting a job. You're joining a mission.

Compensation & Benefits

• Competitive pay with quarterly market analysis
• Performance-based annual increase and bonus eligibility
• Up to 4% employer contributions to retirement plans (403(b) and Cash Balance Pension)
• Comprehensive medical, dental, and vision coverage*
• Medical and dependent care flexible spending accounts*
• Earned Wage Access - get paid before payday
• Paid Time Off bank with 3 annual sick days
• Life insurance and disability coverage*
• Tuition and certification assistance
• Club LC - discounted/free gym membership
• Employee discount and payroll deduct programs
• And many other benefit offerings!

*Available only to Full-Time and/or Part-Time Employees

Compensation & benefit eligibility is determined by employment status, position type, and hours worked. Offerings are subject to change and governed by SOMC's current plan documents and policies. Specific details will be reviewed upon hire as part of the onboarding process.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position in accordance with applicable law. A full job description is available upon request.

Thank you for your interest in Southern Ohio Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status

Southern Ohio Medical Center is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, disability, ethnicity, gender identity, or expression, genetic information, military status, national origin, race, religion, sex, gender, sexual orientation, pregnancy, protected veteran status or any other basis under the law.