Job Description

MDVIP: Transforming Primary Care, One Patient at a Time

MDVIP is a national leader in personalized healthcare, empowering over 400,000 members to achieve their health and wellness goals through a network of more than 1,200+ primary care physicians. Our program emphasizes preventive medicine, offering comprehensive screenings, advanced diagnostics, and individualized wellness plans. Recognized as a Great Place to Work® since 2018, MDVIP is committed to excellence in patient care and employee satisfaction.

Role Summary

MDVIP is seeking a detail-oriented and patient-focused Medical Office Specialist to join our team. In this role, you will be an essential part of the front office team, supporting physicians, clinical staff, and patients by managing administrative workflows that ensure smooth day-to-day operations. You will handle appointment scheduling, patient registration, insurance verification, EHR documentation, and provide exceptional customer service to patients and visitors.

The ideal candidate is organized, reliable, and thrives in a fast-paced, collaborative healthcare environment. You are someone who understands the importance of accuracy in medical records, efficiency in patient flow, and professionalism in patient interactions.

If you're a service-oriented and highly organized individual with a passion for helping physicians and clinics thrive, we’d love to hear from you!

Key Responsibilities:

• Define the product vision, strategy, and roadmap, aligning with business goals.
• Translate business needs into product requirements and features.
• Conduct market research and competitive analysis to inform product strategy.
• Understand customer needs and behaviors through research, feedback, and data analysis.
• Collaborate with engineering, design, and other teams to develop and launch products.
• Support A/B testing, feature launches, and post-launch evaluations to assess impact and effectiveness.
• Work with cross-functional teams to identify customer pain points and recommend solutions.
• Analyze product usage data to uncover trends, patterns, and opportunities for optimization.
• Assist in prioritizing product features and enhancements based on data-driven insights.
• Collaborate with product managers to define key performance indicators (KPIs) and track product success.
• Develop and maintain dashboards, reports, and visualizations to communicate insights to stakeholders.
• Coordinate cross-functional teams to ensure projects are delivered on time, within scope, and within budget while meeting quality standards.
• Monitor project progress, identify risks or issues, and implement solutions to maintain project timelines and stakeholder satisfaction.

Key Competencies

• Ability to read analyze, and interpret survey data, documents and guidelines. Ability to write reports and create business correspondence. Ability to effectively establish rapport, present information and respond to questions from managers, doctors, and patients. Ability to explain reports and justify actions taken.
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Ability to solve practical problems, collect data, establish facts, and draw valid conclusions. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Required Qualifications

• High school diploma or general education degree (GED), with 2 years related business experience; or equivalent combination of education.
• 2 years of experience in a primary care practice setting is preferred.
• Knowledge of basic office equipment including copier, fax machine, and computer.
• EHR/EMR experience preferred.
• Skill in dealing with interpersonal issues and customer relations.
• Handle multiple priorities at once with minimal supervision.
• Comprehend and follow written and verbal instructions.
• Ability to organize and communicate clearly.
• Maintain confidentiality of patient and employee information.
• Ability to provide a high level of customer satisfaction.
• Basic proficiency in Microsoft Office applications with Outlook, Excel, Word and PowerPoint.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Prolonged periods of sitting and using hands/fingers for working on a computer.
• Specific vision abilities include close vision and the ability to adjust focus from near to far.
• Must talk and/or hear for significant periods of each day.
• Manual Dexterity, hand-eye coordination
• Repetitive arm/hand movements
• Color vision
• Sight acuity – far, near, depth perception
• Sitting for prolonged periods of time
• Reaching, bending, stooping, kneeling, crawling
• Hear alarms/telephone/tape recorder
• Exposure to communicable diseases
• Exposure to blood borne pathogens

Why Join MDVIP?

• Be part of a mission-driven organization leading innovation in personalized healthcare.
• Drive transformation and growth in a dynamic, fast-paced environment.
• Competitive compensation: attractive base salary complemented by performance-based incentives for eligible roles.
• Comprehensive benefits: health, dental, vision insurance, and retirement plans.
• Professional development: access to ongoing training and leadership development programs.
• Positive work environment: consistently recognized as a Great Place to Work®, fostering a culture of collaboration and excellence.

MDVIP is an Equal Opportunity Employer and is committed to fostering an inclusive and diverse workplace. We welcome applicants of all backgrounds and do not discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected status. We believe that diversity and inclusion drive innovation and strengthen our company culture.

If you require accommodation during the application or interview process, please let us know, and we will be happy to assist.

Pay Transparency: Our compensation reflects the cost of labor across appropriate US geographic markets. Pay is based on several factors including but not limited to market location and may vary depending on job-related knowledge, skills, and education/training and a candidate's work experience. Hired applicants are offered annual incentive compensation programs, subject to applicable eligibility requirements. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance. The company offers the following benefits for this position, subject to applicable eligibility requirements. Medical/prescription drug coverage, Dental coverage, Vision coverage, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick and Family and Medical Leave time as required by law.