Job Description

Job Location: Ridge - Cleveland, OH 44102
Position Type: Full Time
Salary Range: $15.50 - $19.00 Hourly

JOB CONTENT

Position Summary:
(Overall purpose of this position)
- Responsible for all patient support services conducted in the front office.

Essential duties and responsibilities which must be performed in order to carry out the position purpose summarized above:
(The following description is a general representation of the key duties and responsibilities of this position. Other duties may be assigned, as required.)
- Greets patients and visitors in a prompt, courteous, and helpful manner.
- Uphold the positive reputation of Neighborhood Family Practice by always treating visitors in a friendly, welcoming and compassionate manner.
- Responsible for accurate and timely scheduling and registration.
- Makes appropriate phone calls or access insurance companies through internet to determine patient’s eligibility of coverage.
- Collect co-payments and other types of patient responsibility payments and accurately balances money collected daily.
- Educate patients on options available for all patients eligible for financial assistance.
- Efficiently handles telephone calls and routes to appropriate persons or departments. Communicates general clinic information to necessary persons.
- Follows office policies and procedures for your department as well as the organization.
- Maintains work area and lobby in a neat and orderly manner.
- Effectively communicates with providers or other departments.
- Responds to emergency calls and uses overhead paging system according to procedure.
- Coordinates patient transportation for scheduled patients with need.
- Calls and confirms patient appointments as needed.
- Makes outreach calls to patients for care and quality team as needed.
- Participates in educational activities or training sessions as appropriate.
- Protects patients’ rights by maintaining confidentiality of personal and financial information and securing workstation.
- Handles faxes and copying as requested.

Qualifications
- Specific knowledge, training or skills required to perform the duties of this position. Specific concepts, courses, training programs or required certifications:
(To perform this position successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
- High school diploma or GED.
- Computer proficiency: Microsoft Office Suite and EPIC EMR knowledge preferred.
- Ability to establish and maintain effective working relationships with staff, patients and the public.
- Ability to read and understand oral and written instructions.
- Ability to follow written policies and procedures.
- Ability to work independently.
- Understands and initiates a team work approach when appropriate.
- Knowledge of medical insurance preferred.
- Ability to operate fax machine and photocopier.
- Ability to sort and file materials correctly by alphabetical or numeric system.
- Desire to deliver quality work and the ability to accept a high level of responsibility.
- Dedication to maintaining confidentiality of all patient records.
- Ability to multi-task in a stressful environment.
- Ability to speak clearly and concisely with a pleasant telephone voice.
- Strong organizational qualities.
- Ability to communicate in English and Spanish preferred.
- Valid Ohio driver’s license and insurance.
Essential Physical Demands and Working Environment:
(The physical demands and work environment described below are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
- Ability to see, communicate, hear and utilize electronic communication devices.
- Office work environment.
- Occasional evening or weekend work.
Previous experience that is necessary background to qualify for this position:
- At least 1-year work experience in a medical office setting preferred.
REPORTS TO AND EVALUATED BY: Manager of Patient Services, Site Manager