Job Description

Schedule: Full time, 8:30 AM to 5:00 PM CST
Location: Remote
Industry: Healthcare

About The Role:
We are looking for a reliable and detail-oriented Medical Office Receptionist & Biller to support a busy therapy practice Clinic. This role is central to managing front desk operations, ensuring smooth patient intake, and supporting daily administrative workflows.

You will be responsible for handling incoming calls and messages, scheduling appointments, verifying insurance, and assisting with light billing tasks. The ideal candidate is comfortable speaking with patients over the phone, highly organized, and able to follow structured processes using an existing CRM system.

This role is critical in helping stabilize operations, as the owner has been handling these responsibilities directly. Systems, SOPs, and training materials are already in place, allowing you to ramp up quickly and take ownership of the role.

Key Responsibilities:

• Answer incoming calls, texts, and messages from new and existing patients
• Manage patient intake, including collecting demographic and required information
• Schedule, reschedule, and confirm appointments across multiple clinicians
• Conduct insurance verification and ensure accurate patient records
• Send intake forms, appointment details, and follow-up communications via SMS/email
• Process payments and assist with light billing tasks
• Track and follow up with leads and pending patient inquiries
• Maintain accurate records within the CRM system (GHL-based / Therapy Flow)
• Coordinate with clinicians to ensure schedules and patient needs are aligned
• Ensure a smooth and professional front desk experience for all patients

Requirements

• Previous experience as a Medical Receptionist, Patient Coordinator, or similar role
• Strong English communication skills, especially over the phone
• Clear, neutral accent and confidence handling patient calls
• Experience with scheduling, patient intake, and administrative workflows
• Familiarity with CRM systems (experience with GoHighLevel or similar is a plus)
• Experience with insurance verification and/or medical billing support is preferred
• Highly organized with strong attention to detail
• Ability to follow SOPs and work independently with minimal supervision
• Comfortable working in a fast-paced, patient-facing environment

Benefits

What we offer:

• Opportunities for growth and advancement
• Competitive compensation package, including Maxicare HMO after three months probationary period