Job Description

With a customer service orientation, accurately performs assigned portions of telephone answering, appointment scheduling, Check-In, Rooming, and Check-Out

Requirements

Key Responsibilities

• Telephone answering & appointment scheduling
• Answers the telephone pleasantly, ideally by the third ring; schedules appointments, routes call or takes message
• Receives fax referrals from physician and other sources. Contacts patients to schedule appointments. Explains to patient which pieces of information they are to bring, provides a range of potential charges for the visit and the patient’s financial obligation, provides patients several scheduling options, follows scheduling guidelines
• Verifies patient’s insurance eligibility using batch eligibility and online tools
• Obtains payor-required authorizations for office visits, including those for Worker’s Compensation patients.
• Makes reminder phone calls or uses automated systems 48 hours before designated patient appointments
• Check In & Registration
• "Opens" the office each day, according to protocol
• Runs the daily schedules one day ahead—makes a copy for each physician, the MAs, and the front desk
• Prints face sheet for all new patients scheduled, as per Provider’s preference
• Prints notes and test results for the visit for every Provider
• Greets patients as they arrive for scheduled appointments
• Provides new patients appropriate paperwork for required signatures
• Presents patients with iPad to complete and verify the patient’s information
• Confirms demographic and insurance information for new and established patients, according to protocol; scans each patient's insurance card and photo ID, front and back
• Confirms that electronic insurance eligibility was completed, or repeats prior to visit
• Explains financial and collection policies to new patients—provides written guidelines to each patient
• Ensures all patient paperwork is complete before patient is seen—flags the chart for the clinical staff
• Informs patients in the reception area when the physicians are running behind—offers to reschedule them
• Collects copayments from patients at the time of their visit—goal is to collect at least 90% of all collectable charges daily— posts payments into the computer and provides patient with a computerized receipt
• Screens visitors and responds to routine requests for information
• Keeps the patient reception area neat and clean at all times throughout the day
• Assists in rooming patients, as necessary

Check Out

• Requests payment in addition to the day’s services from patients with outstanding account balances—posts payments into the computer and provides patients with a computerized receipt
• Ensures physicians complete encounter forms
• Posts daily charges and payments from each encounter form into the computer system
• Schedules follow-up appointments for patients before they leave the office
• Facilitates requests for referrals; schedules tests and specialist appointments as needed; pre-certifies tests as required by insurance company
• Balances daily over-the-counter transactions and reconciles encounter forms; prepares deposit slip and delivers Batch Summary packet to the Billing Coordinator
• Ensures WC Quick Note and Work Status is completed, faxed and given to WC Liaison
• “Closes” the office each day, according to protocol

• Other Shared Duties
• Ensures all faxes are cleared out of Provider Flow and distributed throughout the day
• Sorts incoming reports and directs to appropriate person
• Maintain and respect the confidentiality of patient information in accordance with company policy & procedure, and
• HIPAA & compliance guidelines
• Attends all regular staff meetings and continuing education sessions as required
• Regular attendance is required
• Presents professional image in manner, appearance, motivation and work habits
• Performs other duties as assigned

Critical Skills & Attributes - Academic/Technical Qualifications

• HS diploma or GED required

Industry Experience

• Minimum of 2 years’ experience in a medical office
• Knowledge of HIPPA & OSHA guidelines
• Working knowledge of medical practice management systems and electronic medical records
• Basic knowledge of computers and medical terminology is mandatory

Communication Skills

• Excellent verbal, written, and interpersonal skills
• Bilingual Spanish is a plus
• Ability to work well with physicians, supervisors, peers, patients, and others
• A committed and result-driven attitude to work as a high ethical and professional standard.
• Unquestionable commitment to confidentiality, quality customer service and professionalism.

OrthoNJ, LLC is required by New Jersey law to include the salary range for this role. The hourly hiring range for this role is $16.00-$24. The range for this role is typically determined by several factors, including the geography in which the selected candidate will be working, and alignment with qualifications and experience. Certain roles may also be eligible for additional compensation (bonus, etc.) and/or benefits. In addition, full-time employees are eligible for standard benefits package including paid time off, medical, dental, vison and retirement plan.