At Bristol Hospital and Health Care, we begin each day caring today for your tomorrow. We have been an integral part of our community for the past 100 years. We are dedicated to providing the best possible care and service to our patients, residents and families. We are committed to provide compassionate, quality care at all times and to uphold our values of Communication, Accountability, Respect and Empathy (C.A.R.E.). We are Magnet ® and received the 2020 Press Ganey Leading Innovator award for our rapid adoption and implementation of healthcare solutions during the COVID-19 pandemic. Use your expertise, compassion, and kindness to transform the patient experience. Make a difference. Make Bristol Hospital and Health Care your choice.

Under supervision, carries out a variety of treatments, procedures and technical tasks to assist in the nursing care of patients. Serves as an active member of the multi-disciplinary patient care team in the practice. Provides for the physical, mental, emotional safety and hygienic needs of patients and assists in assuring effective and efficient coordination of nursing care activities within the practice. Processes forms, records, and other materials, transcribes insurance information and medical records from forms into electronic medical systems, checks reports and patient’s records for accuracy, compiles information for special studies and interacts with customers. Explains policies/procedures, obtains and routes patient information. Assesses nature of phone calls, and triages as necessary. Arranges transportation to hospital as necessary. Assists in the office as needed. Practices excellent communication skills with all patients, including those from vulnerable populations.

Performs office and administrative support duties to assist in the effective operation of the clinical site.

• Communicates with Answering Service/other Practices as directed and per policy.
• Ensures that all medical records/reports are reviewed and processed in electronic medical record system.
• Able to skillfully operate various office equipment including fax machine, copier, credit card scanners and other equipment specific to the location.
• Assists Office Manager and staff with any projects or requests.
• Handles incoming calls, routing as necessary.
• Maintains work space in a neat, clean order.
• Assists with Care Coordination by closing identified gaps in care for the practice’s population
• Must be willing to float to other departments as needed.

Ensures Specialist Authorization and Certifications Are Completed For All Visits

• Responsible for obtaining all authorizations for the specialist according to policy
• Accurately documents all authorization data in system
• Identifies “carved out” insurance benefits on a case by case basis and documents accordingly
• Effectively provides patient information to insurance companies to secure medical necessity for treatment plan documented by the provider

Collects Patient Data and Materials When Working in Clinical Capacity

• Obtains health history and base line patient data from patients
• Performs routine physical assessment functions such as blood pressure, temperature, pulse, visual test, EKG, Pulmonary Function Test
• Collects urine and blood samples in accordance with established protocols
• Uses discretion in disseminating patient information to outside sources
• Performs simple lab tests (CBC, glucose, HKL, etc.) per policy and procedure
• Reviews patient record for completeness prior to visit
• Provides entries to patient records as necessary in preparation for provider review
• Monitors the return of lab/test results. Assures all results requested are complete and available for provider review

Assists With Patient Care and Maintains Clinical Areas

• Delivers on-site care for patients under Medical Provider direction
• Assists in the delivery of patient care such as suturing, wound care. Debridement, etc.
• Assures callbacks to patients under medical direction are in accordance with protocol
• Responsible for restocking exam rooms as necessary with instruments and medical supplies
• Responsible for performing injections under Medical Provider direction and for maintaining proper inventory of vaccines and other injectables
• Cleans and prepares exam rooms per protocol; sterilizes instruments as necessary
• Monitors and arranges for proper disposal of lab and medical waste/supplies
• Performs quality controls and maintains records for lab equipment/refrigerators
• Performs medication authorizations
• Refills prescriptions under authorization of provider
• Supports patients, families and caregivers in self-management, self-efficacy, and behavior change

Educational / Minimum Requirements:

• Graduate of an accredited LPN program

State/Federal Mandated Licensure or Certification Requirements:

• LPN license valid in the State of Connecticut.
• CPR Certification - American Heart Association is preferred.

Bristol Hospital Mandated Educational Requirements:

• General orientation at time of hire. Fire/Safety/Infection Control annually. Other programs as mandated by Hospital.

Special Requirements:

Demonstrated proficiency in electrocardiographic testing. Must be able to take vital signs, knowledgeable in medical terminology, anatomy and physiology. Familiarity with medical equipment common to a medical practice.

Physical Requirements:

Bending, stooping, walking, sitting on a daily basis. On feet most of the day. Assists patients in and out of treatment rooms, in and out of chairs, on and off exam tables. Ability to spend one to four hours/day at computer terminal/personal computer performing data entry analysis. Must be able to hear with sufficient acuity so as to understand routine conversation in person or over telephone. Must possess sufficient visual acuity so as to read, use computers and conduct essential job functions in an acceptable manner. Must be able to speak so as to be understood by the average person. Significant documentation and paperwork review requiring extensive visual acuity.

Work Environment:

Medical office setting with direct exposure to patients, body fluids, possible exposure to blood borne pathogens. High volume of telephone and personal contact with customers. (If performing Radiologic Technologist key job elements will have radiation exposure.)

Cognitive Requirements:

Must be able to triage patients according to need and time requirements. Must possess excellent communication skills. Must provide comprehensive, accurate initial assessment to Medical Providers. Must be able to read both routine and technical information with comprehension. Must be able to write so the average person can comprehend. Must be able to perform simple calculations for medication doses, physical exams and tests administered.

Maintains knowledge of CLIA requirements

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.