Job Description

Medical Office Coordinator (261703)

Hennepin Healthcare is an integrated system of care that includes HCMC, a nationally recognized Level I Adult Trauma Center and Level I Pediatric Trauma Center and acute care hospital, as well as a clinic system with primary care clinics located in Minneapolis and across Hennepin County. The comprehensive healthcare system includes a 473-bed academic medical center, a large outpatient Clinic & Specialty Center, and a network of clinics in the North Loop, Whittier, and East Lake Street neighborhoods of Minneapolis, and in the suburban communities of Brooklyn Park, Golden Valley, Richfield, and St. Anthony Village. Hennepin Healthcare has a large psychiatric program, home care, and operates a research institute, philanthropic foundation, and Hennepin EMS. The system is operated by Hennepin Healthcare System, Inc., a subsidiary corporation of Hennepin County. Equal Employment Opportunities: We believe equity is essential for optimal health outcomes and are committed to achieve optimal health for all by actively eliminating barriers due to racism, poverty, gender identity, and other determinants of health. We are committed to equitable care and working in an environment that celebrates, promotes, and protects diversity, equity, inclusion, and belonging. We are committed to bringing in individuals with new cultural perspectives to assist in creating a more equitable healthcare organization.

JOB DETAILS

Department: Medicine Chief-Pro Services

FTE: 1.00 (80 hours per pay period)

Workdays: Monday - Friday

Shift(s): Days

Shift Length: 8 hours

Location: In-PersonPurpose of this position: Provides high-level administrative support for a department, division, or program to the Medical Office Manager, Department Chief, Assistant Chief, Program Director, and/or Division Director(s) of a medical staff department service office. May give work direction to one or two staffRESPONSIBILITIESProvides orientation, oversight, direction, supervision, and mentoring to medical office staff on a day-to-day basis and ensures adequate coverage of medical office staff and steps into their responsibilities during an absenceProvides/performs departmental administrative duties to support the Department Chief, medical/program/division directors, staff physicians, and/or trainees (including screening/triaging telephone calls, facilitating patient referrals, maintaining calendars, handling incoming mail, completing expense reports, obtaining signatures, filing, organizing, planning/organizing special events within the department)Functions as the subject matter expert and departmental resource in medical office coordination, requiring knowledge of the operation of the department with autonomyAssists the Medical Department’s Practice Manager and/or Supervisor with administrative duties and attends meetings in his/her absencePerforms various online functions involving PeopleSoft, E-way, Finance, or Payroll and oversees payroll time reporting for medical office staff and advanced practice providersOperationalizes departmental financial and capital budgets and tracks expensesPrepares formal correspondence, meeting minutes, and departmental publications. Types/transcribes a variety of materials (including correspondence, grants, contracts, manuscripts, curricula vitae, and presentation and lecture materials)Oversees the credentialing and privileging of medical staff members and Dependent Allied Health Professionals for the department or division. Works with the Office of the Medical Director, regulatory agencies, and any other departments to ensure compliance with licensure, annual required training, and certificationsManages the Service Office’s use of space, equipment, and supplies (including offices, conference rooms, office supplies and inventory, and office equipment)Assists in the coordination of new departmental/divisional medical staff and Dependent Allied Health Professional recruitment, interviews, on-boarding, off-boarding, academic appointment, promotion, and other matters affecting their employmentCreates and maintains clinic, procedural, on-call, attending, consult, paid time-off (PTO), and academic schedules for department or division(s) on Provider Scheduling System (ie.,AMION); monitors monthly AMION reports and validates variancesFacilitates the processing of medical staff leaves of absence, according to guidelines, and notifies appropriate medical center departments accordinglyOversees visiting professorship programs creating/monitoring resident/fellow schedules in the ResidencyManagement Suite and any departmental software programs, on-boarding/off-boarding, and coordinating rotation schedulesOversees and coordinates departmental CME activities (i.e., scheduling lectures, reserving rooms, ordering food, making travel/hotel reservations, coordinating honoraria, visiting professorship programs, processing ACCME-required paperwork, creating or assisting with presentation materials and tracking budgeted CME expenses)May recommend the implementation of department policies and procedures, and evaluate and modify existing procedures to increase department efficiencyProcesses academic promotions through the University of Minnesota Medical SchoolPerforms other duties as assigned

QUALIFICATIONS

Minimum Qualifications:High school graduationPreferred Associate degree in Business, Management, General Studies, or Healthcare DisciplineFive (5) years of progressive office experience in monitoring budgets and justifying variances, coordinating departmental projects, providing oversight and direction to office staff, development of department policies and procedures, and facilitating Department office, conference room space, and overseeing/selecting office equipment-OR-An approved equivalent combination of education and experiencePreferred Qualifications:Previous work experience in a medical settingKnowledge/ Skills/ Abilities:Ability to work independently with minimum guidanceAbility to communicate in a professional, clear, succinct, and tactful manner both verbally and in writingSkilled in review and analysis of financial records and budgetsKnowledge of personal computer system and various software, or possesses an aptitude to learn such programsExcellent clerical skills including organization and time management

You've made the right choice in considering Hennepin Healthcare for your employment. We offer a wealth of opportunities for individuals who want to make an impact in our patients' lives. We are dedicated to providing Equal Employment Opportunities to both current and prospective employees. We are driven to connect talented individuals with life-changing career opportunities, enabling you to provide exceptional care without exception. Thank you for considering Hennepin Healthcare as a future employer. Please Note: Offers of employment from Hennepin Healthcare are conditional and contingent upon successful clearance of all background checks and pre-employment requirements. Total Rewards Package:

We offer a competitive pay rate based on your skills, licensure/certifications, education, experience related to this position, and internal equity.We provide an extensive benefits program that includes Medical; Dental; Vision; Life, Short and Long-term Term Disability Insurance; Retirement Funds; Paid Time Off; and Tuition reimbursement.For a complete list of our benefits, please visit our career site on why you should work for us.

Primary Location

: MN-Minneapolis-Downtown Campus

Standard Hours/FTE Status: FTE = 1.00 (80 hours per pay period)

Shift Detail: Day

Job Level

: Staff

Employee Status

: Regular

Eligible for Benefits: Yes

Union/Non Union: Union

Min: $30.04

Max: $43.84

Job Posting

: Oct-14-2026