Job Description

Performs duties necessary to ensure assigned area of operations functions independently as well interdependently to accomplish the goals and objectives of the department. Directs and coordinates activities in the front office including patient registration, patient scheduling, cashiering, billing, data entry, AR collections and other assigned areas related to job skills. Follows up on all no-shows in a timely, efficient manner and calls for patient follow-ups to keep the schedules as full as possible.

SHIFT AND SCHEDULEFull Time: Monday - Thursday: 7:00 AM - 5:00 PM & Friday: 7:00 AM - 12:00 PM

ESSENTIAL FUNCTIONS/PERFORMANCE EXPECTATIONS

• Front office staff performing in a busy outpatient orthopedic rehabilitation clinic.
• Interrelationships: Patients, families, medical and business community-at-large, departmental co-workers, providers and medical staff
• Perform all duties in accordance with established policies and procedures
• Dress in such a manner that is conducive with a professional office environment
• Maintain neat and well ordered work environment
• Assist in the care and maintenance of department equipment and supplies
• Accommodates the various changes in workload by maintaining a flexible personal schedule
• Performs other duties as assigned by Practice Manager
• Directs and coordinates activities in the front office including patient registration, patient scheduling, insurance verification, cashiering, billing, data entry, AR collections and other assigned areas related to job skills
• Appropriately schedule front office staff to ensure proper coverage of area at all times to include but limited to lunch hours, vacation and unexpected sick leave while minimizing overtime hours for front office staff
• Demonstrates in-depth knowledge of overall operations
• Demonstrates effective skills in decision-making regarding evaluation of front office staff with primary emphasis on retention
• Prioritizes and implements effective time management
• Demonstrates flexibility to assist with staffing needs in the office as related to appropriate skills
• Contributes with suggestions in improving clinic operations
• Demonstrates good verbal and written communication skills; documents and reports clearly and concisely
• Provides departmental leadership through motivation, communication and development of employees
• Keeps clinic Practice Manager appraised as to the operational efficiency of the front office and potential challenges to that efficiency
• Assist CBO with information needs to ensure proper billing in a timely manner
• Maintains appropriate inventory of front office supplies and forms

QUALIFICATIONS

• Education
  • High School diploma or equivalent
• Job Knowledge
  • Knowledge of medical or business office procedures including data entry techniques. Ability to organize and reconcile data. Knowledge of English grammar, spelling and punctuation. Knowledge of office equipment and ability to handle multi-line telephones. Good communication and interpersonal skills. Read, understand and follow instructions (oral and written). Ability to establish and maintain effective working relationships with patients, co-workers and the public. Knowledge of software applications with ability to input information quickly and accurately
• Training and experience
  • Knowledge of computer and medical terminology. One to three years experience in a medical office setting to include data entry and clerical. Knowledge of managed care contracts

PHYSICAL REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential responsibility satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The individual must be able to:

• Stand, walk, sit, stoop, reach, lift, use hands to operate equipment, speak and hear. Lifting is limited to 25 lbs. The individual must have the ability to pull, push, lift and manipulate equipment.