Job Description

Job Responsibilities & Essential Functions

• Phone Coverage: Answer, handle, phone calls in a timely and efficient manner. Utilize appropriate telephone etiquette.
• Scheduling: Using general scheduling guidelines appropriately schedule patient appointments selecting appropriate visit type/length of visit. May be required to schedule meetings for physicians.
• Registration: Greets patient promptly upon arrival to practice. Accurately collects and documents time-of-service payments. Verifies/collects: demographics, emergency contact information, and insurance information. Correctly registers patients in system, including registration paperwork.
• EMR: Accurately enters information into EMR. Uses EMR for prescriptions, phone notes, referrals, outreach, check-out, etc.
• May require managing reporting, surgical scheduling, managing authorizations and referrals, maintaining adequate supply inventory.
• Other duties as assigned.
• Travel to other practices as required by practice leadership.

Other Desired Skills, Abilities & Knowledge

• Must demonstrate interpersonal, written and verbal communication skills are required in order to serve a diverse customer base. knowledge of how to assist patients in a timely manner with concerns and/or complaints.
• Be proficient in the following, but not limited to: patient registration, appointments, scheduling, arrival appointments, EMR phone notes, indexing documents within EMR, telephone etiquette.
• A working knowledge of computers. Knowledge regarding medical terminology, insurance, Electronic Medical Records (EMR) preferred.
• Makes appropriate decisions, using available resources, to achieve positive outcomes for patients, visitors, and staff in balance with sound business practice.
• Must operate standard office machines and equipment such as photocopiers, PC, fax, scanner, general office and communications equipment.
• Basic problem solving and decision-making skills required.

Required

• High school diploma or GED equivalent
• Prior experience in an office setting with administrative tasks

Preferred

• Medical practice or other medical office experience

Atlantic Medical Group is a physician-led and physician-governed organization that delivers the highest quality health care, at the right place, the right price, and the right time. We are a multispecialty physician group with more than 1,000 doctors, nurse practitioners and physician assistants at over 300 locations throughout northern and central New Jersey and northeast Pennsylvania. Our mission is to deliver exceptional care recognizing the unique needs of all those we serve. Our vision is to achieve the best outcomes with our patients at the center of the physician-led team, driven by service, innovation and continuous learning.

Our integrated network offers seamless access to Atlantic Health's entire health care continuum and our nationally and regionally ranked hospitals. In collaboration with Atlantic Health, several of our practices offer urgent care and walk-in services.

In addition to primary care physicians, the team includes specialists that care for patients in all aspects of their health from pediatrics to geriatrics and everything in between. We make health decisions easier for patients with enhanced access to referrals.

Atlantic Health offers a competitive and comprehensive Total Rewards package that supports the health, financial security, and well-being of all team members. Offerings vary based on role level (Team Member, Director, Executive). Below is a general summary, with role-specific enhancements highlighted:

Team Member Benefits

• Medical, Dental, Vision, Prescription Coverage (22.5 hours per week or above for full-time and part-time team members)
• Life & AD&D Insurance.
• Short-Term and Long-Term Disability (with options to supplement)
• 403(b) Retirement Plan: Employer match, additional non-elective contribution
• PTO & Paid Sick Leave
• Tuition Assistance, Advancement & Academic Advising
• Parental, Adoption, Surrogacy Leave
• Backup and On-Site Childcare
• Well-Being Rewards
• Employee Assistance Program (EAP)
• Fertility Benefits, Healthy Pregnancy Program
• Flexible Spending & Commuter Accounts
• Pet, Home & Auto, Identity Theft and Legal Insurance

Note: In Compliance with the NJ Pay Transparency Act (effective Sunday, June 1, 2025), all job postings will include the hourly wage or salary (or a range), as well as this summary of benefits. Final compensation and benefit eligibility may vary by role and employment status and will be confirmed at the time of offer.

EEO STATEMENT

Atlantic Health, Inc. is an equal employment opportunity employer and federal contractor or subcontractor and therefore abides by applicable laws to protect applicants and employees from discrimination in hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral, and other aspects of employment, on the basis of race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, disability, age, genetics, or veteran status.