Are you passionate about serving our patients with Love and Excellence? If so, consider applying for this position at ChristianaCare.
Our Rehabilitation Departmentlocated in Wilmington De is looking for a full time Medical Office Assistant II to coordinate all administrative activities for therapy patients including but not limited to scheduling, billing, and reimbursement.
The responsibilities of the Medical Office Assistant II will include but are not limited to.
Oversee all front desk operations as applicable.
Train new personnel on clerical functions.
Schedule patient appointments with awareness of insurance and prescription parameters.
Register new patients in a timely manner, including collecting patient demographic information, insurance information and original prescription for new patients.
Assist with patient’s completion of intake forms. Advise patients of insurance benefits related to physical therapy coverage.
Verifies patient insurance coverage information including compatible insurance plans, verifies appropriate referral authorization and identifies appropriate co-payment.
Obtain pre-certifications and referrals for new patients and follow up for additional visits within the allotted time frame.
Performs research and follow-up on insurance and/or prescription issues for patient and referring physician offices. Responsible for researching issues and responding directly to customer.
Maintain communication with clinical staff to ensure appropriate scheduling and avoidance of any delays in treatment.
Maintain frequent communication with site program manager regarding clerical operations as applicable.
Interact with physicians and physician’s offices in a professional courteous manner.
Responsible for medical chart management.
Call or email new patients to confirm appointments and no-show patients to obtain reason for no show and to remind them of next appointment date.
Coordinate and schedule patient transportation.
Perform general receptionist duties as applicable to the site.
Create charts for new patients with all necessary information in a timely manner.
Record daily statistics in monthly log.
Follow protocol for medical records requests.
Sort and distribute all incoming mail.
Inventory and order office supplies as needed.
Delivering health, not just health care is our promise to our community. Be a part of an organization that makes a difference in a BIG way by impacting the lives of each other and the communities we serve.
From the clinical providers to the logistical support, everyone is delivering a semblance of care in our community through their role. As an organization that puts patients first, anchoring ourselves in Loveand Excellence, this delivery of care and dedication of being excellent today and even better tomorrow make us all caregivers here at ChristianaCare.
Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Hourly Pay Range: $18.19 - $26.37This pay rate/range represents ChristianaCare’s good faith and reasonable estimate of compensation at the time of posting. The actual salary within this range offered to a successful candidate will depend on individual factors including without limitation skills, relevant experience, and qualifications as they relate to specific job requirements.
Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.
Post End Date
May 27, 2026
EEO Posting Statement
ChristianaCare offers a competitive suite of employee benefits to maximize the wellness of you and your family, including health insurance, paid time off, retirement, an employee assistance program. To learn more about our benefits for eligible positions visithttps://careers.christianacare.org/benefits-compensation/
Headquartered in Wilmington, Delaware, ChristianaCare is one of the country’s most dynamic health care organizations, centered on improving health outcomes, making high-quality care more accessible and lowering health care costs.
ChristianaCare includes an extensive network of primary care and outpatient services, home health care, urgent care centers, three hospitals (1,336 beds), a freestanding emergency department, a Level I trauma center and a Level III neonatal intensive care unit, a comprehensive stroke center and regional centers of excellence in heart and vascular care, cancer care and women’s health. It also includes the pioneering Gene Editing Institute.
ChristianaCare is nationally recognized as a great place to work, rated by Forbes as the 2nd best health system for diversity and inclusion, and the 29th best health system to work for in the United States, and by IDG Computerworld as one of the nation’s Best Places to Work in IT. ChristianaCare is rated by Healthgrades as one of America’s 50 Best Hospitals and continually ranked among the nation’s best by U.S. News & World Report, Newsweek and other national quality ratings. ChristianaCare is a nonprofit teaching health system with more than 260 residents and fellows. With its groundbreaking Center for Virtual Health and a focus on population health and value-based care, ChristianaCare is shaping the future of health care.
