Job Description

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Department: Medical Staff Services

Shift/schedule: Full Time (40 hrs/wk)

GENERAL SUMMARY

Works under the supervision of the Medical Staff Office Manager. The Medical Office Assistant's primary job function is to perform clerical duties associated with registration of patients, tracking, logging patient visits and assures all managed care patients receive proper pre-certification/authorization prior to their appointment. Communicates effectively with others. Performs other duties as assigned.

QUALIFICATIONS

Education:

• High School Diploma or successful completion of an equivalent High School Exam Required

Licensure:

• BLS within 90 days of hire required.

Experience:

• Medical office and computer experience preferred.

JOB SPECIFIC DUTIES AND PERFORMANCE EXPECTATIONS

The following is a summary of the major job duties of this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1. Performs routine registration of patient—ensuring patient information is updated including address changes and insurance updates.

2. Verifies insurance eligibility by obtaining copies of patients' insurance cards—ensuring the accuracy of the registration forms.

3. Demonstrates a thorough knowledge of all computer fields (i.e., demographics, insurance screen, etc.), and insurance companies.

4. Answers multi-line phones and schedules appointments.

5. Collects patient payments and maintains a balanced cash drawer.

6. Schedules referrals and outpatient testing/procedures.

7. Registers new patients from referrals and contacts patients' referring providers with appointment.

8. Verifies insurance benefits and obtains proper authorization and certification for appointments and procedures.

9. Registers inpatients from billing census sheets.

10. Collaborates with the Physician Billing Department to resolve billing issues.

11. Assists in the coordination of care for the patient in collaboration with other members of the health care team to meet the health care needs of the patient.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position in accordance with applicable law. A full job description is available upon request.

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Southern Ohio Medical Center is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, disability, ethnicity, gender identity, or expression, genetic information, military status, national origin, race, religion, sex, gender, sexual orientation, pregnancy, protected veteran status or any other basis under the law.