Job Description

About the Role

The primary purpose of the Medical Office Assistant position is to provide support with the daily activities of the clinic including answering phones and routing calls, scheduling appointments, patient referrals, greeting and registering patients. Responds to requests and questions from hospitals, patients and referring physician offices. Assists with billing and record retention activities.

Responsibilities

What You’ll Do

• Greets patients and visitors in a prompt and courteous manner, explaining clinic procedures, answering routine questions, and facilitating adherence to schedule of appointments.
• Accurately schedules/cancels/confirms patients’ appointments according to the criteria of the department.
• Registers patients completely and accurately.
• Answers phone calls, takes accurate messages, and refers caller or message to appropriate party.
• Assists with billing procedures and forms, assists in the preparation of documents and forms sent to/received from referring physician directed.

Qualifications

What You’ll Bring

• High school diploma or GED required; Associate degree preferred
• Minimum of two (2) years of progressively responsible clerical experience required, including:
  • Receptionist duties
  • Scheduling responsibilities

• Experience in a medical office setting preferred, including some billing experience
• Strong computer skills required, including:
  • Proficiency in Microsoft Office (MS Office)
  • Experience with electronic registration and medical record systems

• Excellent customer service skills required
• Ability to multitask effectively
• Ability to present information clearly in:
  • One-on-one settings
  • Small group situations

• Bilingual skills (Spanish, Portuguese, or French) preferred

What We Offer

• Medical & Prescription Drug Coverage
• Dental & Vision Insurance
• Health Savings Account (HSA) & Flexible Spending Account (FSA)
• Short- & Long-Term Disability Insurance
• Pension Plan
• Pet Insurance
• Employee Assistance Program (EAP)
• Professional Development

Compensation

In compliance with New Jersey’s Pay Transparency Act, the hourly range for this position is TC/1550: Probationary Rate: $22.56- Job Rate: $23.06- Two (2) Year Rate: $23.75 per hour. University Hospital considers multiple factors when determining compensation, including (but not limited to) the scope and responsibilities of the position, the candidate’s relevant work experience, education and training, key skills, internal equity, market data, and organizational needs. The expected salary range for this position is in accordance with the New Jersey Pay Transparency Law; final compensation will be commensurate with experience and qualifications.

About Us

University Hospital is one of the nation’s leading academic medical centers. As the principal teaching affiliate of Rutgers New Jersey Medical School and the only state-certified Level 1 Trauma Center in Northern New Jersey, University Hospital is training the next generation of physicians and advancing science to discovery while taking exceptional care of patients, regardless of their financial situation.

Apply Today

We encourage candidates from all backgrounds to apply. If you want to grow your career in healthcare while serving a vibrant community, we’d love to meet you.