Job Description

Neighbourly Pharmacy is looking for a Medical Office Assistant to join our team at Pharmasave Cloverdale in Surrey, British Columbia.

Position Summary

Reporting to the Medical Clinic Manager, this role provides a wide range of administrative support for the medical centre. This includes coordinating the daily administration of doctors, staff, visitors, and patients at the Clinic. The Medical Office Assistant manages scheduling and organizes files to answer patients’ questions. This position also plays a vital role in the provider-patient relationship.

Responsibilities

• Welcomes patients and visitors in person or on the telephone, answering or referring inquiries.
• Serves patients by greeting and helping them, scheduling appointments, and maintaining patient records and accounts.
• Optimizes patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
• Prepare exam rooms, take vital signs (temperature, blood pressure, height, weight), collect lab samples, and sanitize equipment and common areas
• Ensure patient appointments are on schedule by notifying them of the patient’s arrival and any delays.
• Handle correspondence, faxing, filing, scanning documents, ordering office supplies, and processing billing and insurance claims
• Receive payments from patients or insurance companies, issue receipts, and maintain accurate billing records
• Keeps appointments on schedule by notifying the physician of patients’ arrival, reviewing service delivery compared to schedule, and reminding physicians of service delays.
• Comfort patients by anticipating patients’ anxieties, answering patients’ questions, and maintaining the reception area.
• Ensures availability of treatment information by filing and retrieving patient records.
• Maintains patient accounts by entering and updating account information with the Input health EMR system.
• Maintain confidentiality of all doctors, staff, and patient information.
• Complete accurate documentation under clinical supervision.
• Maintains business office inventory and equipment by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies, verifying receipt of supplies, and scheduling equipment service and repairs.
• Maintains operations by following policies and procedures and reporting needed changes.
• Maintaining room cleanliness throughout the day and assisting with patient exams as needed.
• General cleaning as needed.
• Miscellaneous tasks to support the Medical Clinic Manager, Clinic Nurse, and Physician.

Qualifications & Skills:

• Preference will be given to those who have Medical Office experience or training.
• Medical Office Administration education is also a strong asset.
• Experience in a medical office and proficiency with EMR will be an asset.
• Experience as a receptionist in a medical setting is a strong asset.
• Familiar with best practices for office procedures, including telephone communications, office systems, and electronic record keeping.
• Be familiar with medical terminology and clinical procedures.
• Ability to establish priorities, work independently and as a team, and proceed with objectives without supervision.
• Ability to exercise accuracy, confidentiality, tact, and discretion while maintaining the integrity of all.
• Innovative thinker with strong conceptual and problem-solving skills.
• Ability to work under pressure and react effectively to emergencies.
• Passionate about healthcare excellence.
• Due to the sensitive nature of this position, the successful candidate must complete a Criminal Record Check.

Who We Are:

Neighbourly Pharmacy is Canada’s largest and fastest growing network of community pharmacies. Our 300+ locations from coast to coast are united by one priority: our patients! We strive to uphold each pharmacy’s tradition of providing outstanding patient care by offering accessible healthcare with a personal touch of kindness in each community we serve. We are proud to be recognized as one of Canada’s Best Managed Companies. We know that our people are our most valuable asset, and we take pride in helping our employees realize their career goals.

Neighbourly Pharmacy is an equal opportunity employer. We are committed to deliver accessibility and equality to all job applicants, staff, and our customers. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

While all responses are appreciated, only those being considered for interviews will be acknowledged.