Job Description

External Applicants:

Please ensure all required documents are ready to upload before beginning your application, including your resume, cover letter, and any additional materials specified in the job description.

Cover Letter and Supporting Documents:

• Navigate to the "My Experience" application page.

• Locate the "Resume/CV" document upload section at the bottom of the page.

• Use the "Select Files" button to upload your cover letter, resume, and any other required supporting documents. You can select multiple files.

Important Note: The "My Experience" page is the only opportunity to attach your cover letter, resume, and supporting documents. You will not be able to modify your application or add attachments after submission.

Current Employees:

Apply from your existing Workday account in the Jobs Hub. Do not apply from this website.

A cover letter is required for all positions; optional for facilities, campus services, and hospitality roles unless otherwise specified.

Working under direct supervision, provides administrative and clerical support to clinical and administrative staff including answering telephones, scheduling appointments, processing accounts receivable, managing confidential records, retrieving and filing medical records, scanning, and data entry. Full-time weekdays during the academic year. Some Saturday hours occasionally. Part-time summer hours are also required.

This position is not eligible for sponsorship of non-immigrant or immigrant visa status through Wake Forest University. All eligible applicants are encouraged to apply.

Essential Functions:

• Greet students and visitors to Deacon Health, answering questions in a courteous and professional manner.
• Assists patients with scheduling appointments and checking in for appointments appropriately.
• Answer phone calls and patient questions and provide information/resources, or take messages.
• Performs administrative and clerical functions including routine correspondence.
• Uses electronic medical records (EMR) to access and update patient information and schedules.
• Completes medical records tasks including copying, faxing, printing, uploading, and scanning.
• Assures confidentiality and privacy of medical records according to procedures, professional standards, and accreditation standards.
• Receives payments, verifies and posts charges to client accounts and campus departments.
• Balances and reconciles receivables for each day. Sorts, screens, and distributes mail as appropriate. Deliver materials on campus.
• Maintain office supplies.
• Participates in staff projects, programs, and events.
• Perform other related duties as assigned.

Required Education, Knowledge, Skills, Abilities:

• High school graduate with specialized training plus two or more years of medical office experience, or an equivalent combination of education and experience.
• Experience working with computer-based practice management systems – EMR
• General knowledge of office management procedures and techniques.
• Ability to communicate effectively with patients, other clients, and Deacon Health office, clinical and administrative staff in a team environment.
• Ability to perform multiple tasks simultaneously such as greeting/registering students and answering the telephone.
• Superior customer service skills, proper telephone etiquette, and ability to maintain professional demeanor under pressure
• Knowledge of medical terminology.
• Ability to maintain confidentiality of University records and medical information.
• Proficiency with Google software and the ability to learn medical office software.
• Accuracy and proficiency in typing skills; ability to operate standard office equipment.

Preferred Education, Knowledge, Skills, Abilities:

• Skill in processing accounts receivable.
• Experience working with the college age population.
• Experience in a high volume primary care clinic environment.
• Medical record keeping experience.

Accountabilities:

• Essential student services staff: Support the residential student experience.

Physical Requirements:

• Occasionally moving self in different positions to accomplish tasks in various environments, including tight and confined spaces.
• Remaining in a stationary position, often standing or sitting for prolonged periods.
• Adjusting or moving objects up to 30 pounds in all directions.
• Repeating motions that may include the wrist, hands, and/or fingers.
• Constantly moving about to accomplish tasks or moving from one workstation to another.
• Communicating with others to exchange information.

Environmental Conditions:

• Occasionally exposed to low and/or high temperatures. Noisy environments and hazardous conditions.

Additional Job Description

Time Type Requirement

Full time

Note to Applicant:

This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.

In order to provide a safe and productive learning and living community, Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment.

Equal Opportunity Statement

The University is an equal opportunity employer and welcomes all qualified candidates to apply without regard to race, color, religion, national origin, sex, age, sexual orientation, gender identity and expression, genetic information, disability and military or veteran status.

Accommodations for Applicants

If you are an individual with a disability and need an accommodation to participate in the application or interview process, please contact AskHR@wfu.edu or (336) 758-4700.