Job Description

Medical Office Administrator

Fonemed Health Clinic is a patient-focused medical clinic committed to providing high-quality, compassionate healthcare. We are seeking a highly skilled, energetic and well organized Medical Office Administrator with proven experience in medical administration and Electronic Medical Records (EMR) to join our team.

Position Overview

The Office Administrator plays a key role in ensuring the smooth day-to-day operations of the clinic. This individual will support healthcare providers, facilitate patient flow, and maintain accurate medical records using electronic medical record (EMR) systems.

Role Requirements

• Manage front desk operations including patient check-in/check-out
• Facilitate clinic patient flow
• Escorting patients between reception, waiting and examination areas
• Clinic room change over, cleaning and processing when required
• Schedule and coordinate appointments efficiently
• Maintain and update patient records using EMR systems
• Handle incoming calls, emails, and patient inquiries professionally
• Process billing, insurance claims, and payments (if applicable)
• Ensure confidentiality and accuracy of all medical information
• Coordinate referrals, lab requests, and follow-ups
• Maintain office and clinic supplies and administrative systems
• Support physicians, nurse practitioners and other clinical staff as needed
• Other relevant duties as needed

Education, Qualifications and Requirements

• Medical Office Administration diploma
• Experience working in a medical office or clinic supporting health care professionals
• Strong proficiency with EMR system
• Strong organizational and multitasking skills
• Excellent communication and customer service abilities
• High level of accuracy and attention to detail
• Ability to maintain patient confidentiality (PHIA compliance)
• Proficiency with Microsoft Office and general computer systems
• Familiarity with medical terminology
• Experience in a fast-paced clinic environment

Physical Requirements

• Ability to sit or stand for extended periods while performing administrative tasks
• Ability to use a computer and phone system for prolonged periods and perform repetitive tasks
• Frequent reaching, bending, stooping, and light lifting associated with room preparation and supply stocking
• Ability to lift, carry, push, or move supplies and equipment

Why Work with Us

With over 20 years in the telehealth industry servicing clients across North America, Fonemed prides itself on providing outstanding client experience and practicing a culture of care in everything we do. We are a growing company who values our greatest resource - our people! We provide a collaborative company culture and a welcoming team. We offer our team the opportunity to work in an exciting industry and a competitive compensation package. If you are looking for an opportunity to work from home for company that values you, apply today!

FONEMED is an equal opportunity employer and is committed to diversity and inclusion in our workplace. We appreciate the interest of everyone who applies for the position, however only those selected for an interview will be contacted.