Job Description

The JNU Urgent Care Medical Lead provides medical and clinical oversight, leadership, and supervision of the medical staff across Juneau-based urgent care sites, including Ethel Lund Medical Center and Vintage Park. This role ensures optimal delivery of health care services consistent with SEARHC policies, Medical Staff Bylaws, and nationally recognized standards of care. The position supports SEARHC strategic goals, fosters integrated care models, and provides direct patient care services, including participation in the on-call rotation.

SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement.

Working at SEARHC is more than a job, it’s a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health insurance, dental, and vision benefits, life insurance and long and short-term disability, and more.

Key Responsibilities

Clinical Leadership & Oversight

· Deliver comprehensive urgent care services to all ages.

· Participate in Administrative call with operations dyad

· Ensure overall quality of care provided by the medical provider team, including:

· Selection and onboarding of locums and permanent providers.

· Completion of FPPE for new providers.

· Annual chart reviews and feedback.

· Review and respond to Patient Experience grievances

· Investigate reported events in the safety system

· Referral of cases to Peer Review, PQIC for unexpected outcomes or deviations from standards.

· Monitor compliance with medical policies and protocols approved by SEARHC committees.

· Collaborate with Clinic Operations to maximize clinical quality measures (GPRA, HRSA, DNV, or other standards).

Provider Supervision & Development

· Serve as supervisor, consultant, mentor, and coach for clinicians

· Resolve provider group conflicts (e.g., scheduling, call coverage).

· Chair monthly medical staff meetings to share updates and gather feedback.

· Arrange CME opportunities and staff training sessions.

Operational & Quality Improvement

· Work with Primary Care Lead and BRH to ensure seamless care transitions for SEARHC patients.

· Review patient complaints/compliments and implement improvements.

· Recommend staffing, facility enhancements, and equipment purchases.

· Support strategic initiatives and organizational goals.

Qualifications

Education & Licensure

· MD, DO, or APP with active SEARHC medical staff privileges.

· BLS required; ACLS, PALS preferred.

· State of Alaska Medical License

Experience

· Minimum 3 years of post-residency clinical practice.

· Previous experience in medical administration or provider supervision preferred.

Knowledge & Skills

· Primary health and urgent care principles and practices.

· Human resources management concepts.

· Quality improvement methodologies.

· Accreditation standards (Joint Commission, CMS), EMTALA, HIPAA.

· Risk management, medical ethics, and malpractice principles.

· Strong clinical leadership, teamwork, and conflict resolution skills.

· Ability to analyze complex situations, problem-solve, and communicate effectively.

Work Environment & Physical Demands

· Management Level: 9 (Manager)

· Job Family: Credentialed Provider – Primary Care

· Exempt Position

· Participation in on-call administrative rotation required.

· Must be able to lift/move up to 20 lbs.

· Frequent standing, walking, and use of hands; occasional climbing, kneeling, or crawling.

Required Certifications

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!