REQUIRED EDUCATION / EXPERIENCE:

• High School Diploma or equivalent and two years of medical interpreting experience.
• Must speak, read, and write English and the Spanish language fluently, as recited through UTMB approved verbal and written proficiency testing.
• Customer Service Experience, Microsoft office, Word, Excel, Access, Power Point, Multiline phones, Liaison between patients, clinical staff and advocates, Professional & phone etiquette, large database and PC experience.

To provide language assistance by means of verbal interpretations for all medical communications between UTMB's staff and patients, patients' families, and visitors.

ESSENTIAL JOB FUNCTIONS:

• Provides skilled verbal interpretation services in person and over the phone.
• Executes dispatching duties as assigned.
• Acts as liaison between staff and patient/visitors to meet their needs.
• Supports cross-cultural communication throughout the institution by sharing cultural factors influencing health behaviors.
• Actively participates in documentation of effort in clinical and departmental records as directed.
• Follows institutional and departmental policies and procedures in all situations.
• Adheres with interpretation guidelines based on evaluation criteria in the bi-lingual competencies.
• Provides support to and collaborates with bilingual staff in meeting collaborative goals in patient-centered communications.
• Adheres to internal controls and reporting structure.
• Performs related duties as required.

Salary Range:

Salary commensurate with experience.

Work Schedule:

Full-Time Nights

Equal Employment Opportunity

UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a Federal Contractor, UTMB Health takes affirmative action to hire and advance protected veterans and individuals with disabilities.