Job Description

Thank you for considering a career at Mercy Health!

Scheduled Weekly Hours:

40

Work Shift:

Days (United States of America)

Position Summary:

Under the direction of the Manager of Language Services, the interpreter provides accurate oral information between speakers of two different languages in the consecutive, and/or simultaneous (if explicitly requested), and/or sight translation modes, in compliance with BSMH policy and procedures, particularly relating to client confidentiality. The interpreter understands and abides by all published Standards of Practice and Codes of Ethics for Interpreters.

Essential Job Functions:

• Renders messages from one language to another accurately, without omissions and additions, and maintaining message content, context, and style as much as possible to facilitate effective communication.
• Strengthen, personalize and enhance the relationship between the patient and the staff/provider by facilitating communication, mediating cultural and linguistic barriers to care and assuring patient understanding.
• Adheres to strict guidelines from the National Standards of Practice and National Code of Ethics for Interpreters in Health Care.
• Assists with varying departmental activities and projects as requested by department's leadership; and performs other duties and special projects as assigned.
• Provides occasional services outside of normal working hours on as-needed basis and/or for staff meetings and continuous education.
• Maintains professional demeanor in presentation and communication style. Adheres to dress code guidelines.
• Follows ethical codes that protect the confidentiality of information and maintain client confidentiality pursuant to protocols established by the contract, HIPAA and industry standards.
• Knowledge of industry specific terminology, referencing glossaries and training materials.
• Serves as a cultural and linguistic resource to contribute to successful outcomes.
• Ability to perform sight translation reading aloud documents in a language other than that in which they were written.
• Ability to interpret using consecutive and/or simultaneous (if explicitly requested) mode of interpretation.
• Serves as a Cultural Navigator to explain and interpret idiomatic expressions and cultural nuances.
• The ability to travel to any of BSMH area facilities as needed and requested.
• Maintains timely and complete documentation per BSMH process on all interpreter encounters, to include all relevant, purpose, duration, location parties involved, patient refusals, as well as accurate records of productivity, mileage and other requested information.
• Conducts rounds on LEP (Limited English Proficient) and culturally diverse patients in local acute facilities to assess Language and communication needs. Follow patients through length of stay to include discharge and maintain communication and collaboration with patient care team.

Position Requirements:

• Minimum Required Education: High School diploma or GED required.
• Minimum Preferred Education: 4 year/Bachelors Degree, Specialty/Major: Foreign Languages, Business or Health Administration
• Language Requirements: Bilingual:
• Licensure/Certification Required: National Certification for Healthcare Interpreters
• Minimum Years and Type of Experience Required: Minimum of 3 years interpreting experience in a medial setting. Completion of an interpreting course: 40 hours minimum
• Other Knowledge, Skills and Abilities Required: Fluency in English and language you are hired to interpret(both oral and written). Experience with individuals from divers cultures/socio-economic backgrounds. Understands variety of regional accents and linguistic styles and registers.
• Other Knowledge, Skills and Abilities Preferred: Customer service and conflict management skills

Mercy Health is an equal opportunity employer.

As a Mercy Health associate, you’re part of a Misson that matters. We support your well-being – personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What we offer

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support

Benefits may vary based on the market and employment status.

Department:

MH Springfield Regional Doula Services

It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). Accordingly, all applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you’d like to view a copy of the affirmative action plan or policy statement for Mercy Health– Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employer, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com.