Job Description

Job Location Grand Island, NE 68803

As an Interpreter at Grand Island Clinic, you will provide language interpretation services to assist in communication between clinic staff and patients with limited English proficiency. This position plays a vital role in ensuring accurate, clear, and culturally sensitive communication during patient visits across all departments, including Obstetrics (OB), Pediatrics (PEDS), and Family Medicine. In addition to in-person interpretation, you will assist with answering patient phone calls and responding to voicemails. The Interpreter helps support access to care and patient understanding while contributing to a welcoming and inclusive environment.

Supervisory Responsibilities:

• None

Essential Job Functions:

• Provide accurate and confidential interpretation services for patients and clinic staff in a variety of settings including OB, PEDS, Family Medicine, and other departments as needed.
• Interpret during medical appointments, procedures, follow-up visits, and patient education sessions.
• Assist with incoming patient phone calls and respond to voicemails in both English and the required language(s).
• Facilitate clear communication between providers and patients, ensuring that information is accurately conveyed and understood.
• Maintain patient confidentiality and adhere to HIPAA regulations at all times.
• Support front office and clinical staff with communication needs for scheduling, registration, and care coordination.
• Document interpretation encounters as required by clinic protocols.
• Demonstrate cultural sensitivity and respect for diverse populations.
• Provide interpretation services both in person and by phone as needed throughout the day.
• Collaborate with care teams to ensure a positive and respectful experience for all patients.
• Participate in training or meetings related to language access services, patient services procedures, or compliance.
• Perform other duties as assigned.

Qualifications

Required Skills/Abilities:

• Proficiency in both English and the target language(s); ability to interpret medical terminology accurately.
• Strong communication and interpersonal skills with patients and healthcare staff.
• Knowledge of professional interpretation standards and confidentiality practices.
• Ability to work in a fast-paced clinical setting while maintaining professionalism.
• Strong customer service and problem-solving skills.
• Ability to remain neutral, unbiased, and culturally sensitive during interpretation.
• Basic proficiency with computer systems, phones, and voicemail systems.
• Ability to manage multiple tasks and prioritize effectively.

Education and Experience Requirements:

• High school diploma or equivalent required.
• Completion of medical interpreter training or certification preferred.
• Minimum of one (1) year of experience providing interpretation services in a healthcare or customer service setting preferred.
• Familiarity with medical terminology, procedures, and clinic workflows is a plus.
• Bilingual or multilingual fluency required, with Spanish being preferred.

Physical Demands:

• Prolonged periods of walking and standing throughout the clinic.
• Ability to sit at a workstation and answer phones or return calls as needed.
• Manual dexterity for computer and telephone use.
• Ability to hear and speak clearly in both languages for extended periods.
• Occasional lifting of up to 20 pounds for supplies or materials.