Job Description

Location: Melbourne, Sydney or Brisbane.

About the Role

We are seeking a Medical Indemnity Claims Advisor to join our Claims Experience team. This is a unique opportunity for a legally trained or claims professional with experience in medical indemnity, insurance or health law who is looking for meaningful and diverse work.

In this role, you will support our members through a wide range of matters, from providing early advice and care through to managing complex or litigated claims. You will play a key role in guiding outcomes that are fair, balanced and in the best interests of our members.

Key Responsibilities

• Provide clear advice to members on medical indemnity and healthcare-related claims matters
• Ensure members feel supported through the claims process
• Develop proactive claims management strategies to support optimal outcomes
• Guide and contribute to settlement strategy, dispute resolution and negotiation processes
• Manage a complex and varied caseload, ensuring high-quality and accurate case management
• Attend mediations, settlement conferences and stakeholder meetings in support of members
• Build trusted relationships with members, legal representatives and internal stakeholders

About You

You bring experience in medical indemnity, insurance claims, legal practice or a regulatory environment and you are comfortable navigating complex and sensitive matters.

You will also have:

• Experience managing a complex caseload with competing priorities
• Working knowledge of personal injury, health, employment or insurance law
• Strong communication and stakeholder management skills
• Confidence in negotiation and influencing outcomes
• A collaborative, pragmatic and member-focused approach

This role will particularly appeal to private practice lawyers who enjoy health or insurance law but are seeking a more balanced, purpose-led environment without billable hour pressure.

Growth & Development

As a mutual organisation, MIPS does not operate with billable targets or traditional promotion structures, we are deeply committed to meaningful, long-term professional growth as well as a collegiate environment.

This role offers:

• Exposure to a broad national portfolio across multiple jurisdictions
• Varied, interesting and intellectually engaging work
• A highly supportive and experienced team environment
• Ongoing development through a framework that recognises skills and experience progression

What We Offer

• Flexible and hybrid working arrangements
• Opportunities to work remotely within Australia for periods of time
• Paid professional subscriptions
• Structured learning and development support
• Education assistance and on-demand learning programs
• Wellbeing initiatives and employee support programs
• Volunteer leave
• Novated leasing options
• Healthcare partnerships and employee benefits
• A genuinely supportive, collaborative and people-first culture

Why MIPS?

At MIPS, we protect healthcare professionals so they can focus on caring for others. Our ambition is to be an industry leader in member-first protection, advice, and support.

We live by our values:

Working together | Have fun | Own it | Make a difference | Embrace challenge #JoinMIPS