This is a remote position.

Responsibilities:

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  Answer inbound calls and emails professionally, ensuring patient queries are handled promptly.

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  Schedule, reschedule, and confirm appointments efficiently.

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  Respond to patient messages across multiple channels (phone, text, patient portal, email).

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  Prepare patient charts before appointments, ensuring all information is up-to-date.

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  Upload scribe notes, lab results, patient handouts, and care plans into the system.

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  Order and schedule lab tests according to provider instructions.

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  Assist with prescribing workflows and coordinate with pharmacies to fulfill patient prescriptions.

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  Provide service estimates and process patient payments as needed.

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  Conduct post-visit clarity calls to ensure patient satisfaction.

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  Lead discovery calls with prospective patients to provide necessary information.

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  Respond to prospect inquiries via email, phone, and social media.

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  Create patient education materials and Canva graphics to enhance patient experience.

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  Receive and send faxes and coordinate patient referrals.

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  Troubleshoot basic phone, EMR, and scheduling issues to ensure smooth operations.

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  Support in-office clinic workflows as needed.

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  Assist the medical team with administrative and operational tasks as required.

Requirements

Requirements:

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  Strong organizational skills and attention to detail.

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  Ability to work independently with minimal supervision.

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  Excellent problem-solving and customer service skills.

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  Professional, positive, and solution-oriented attitude.

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  Outstanding time management and task prioritization abilities.

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  Excellent communication skills, both written and verbal.

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  Strict adherence to confidentiality and HIPAA standards.

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  Ability to handle multiple tasks simultaneously while maintaining high accuracy.

Qualifications:

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  Experience with Cyrbil EHR, RingCentral, and Google Suite is preferred.

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  Previous experience in a medical front desk or administrative role is a plus.

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  Ability to adapt and be cross-trained in various tasks within the practice.

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  Proven ability to manage administrative duties while providing excellent customer service.

Benefits