Job Description

Remote Position: Candidates must reside within 50 miles of Colorado Springs, CO.

Help keep specialty care moving for a military-connected patient population by ensuring healthcare documentation and referral information are accurate, complete, and available when needed.

At International SOS Government Medical Services, you'll support healthcare programs that improve patient care and operational readiness across the U.S. and internationally. Founded in 1984, International SOS operates in more than 90 countries, delivering healthcare, medical assistance, emergency response, and workforce support services worldwide.

You'll manage referral and clinical documentation workflows within a centralized healthcare operations center, helping ensure patient records and referral documentation are complete, accurate, and available to support coordinated patient care. Working alongside clinicians, network providers, and interdisciplinary teams, you'll obtain, review, process, and maintain patient records while helping patients access timely specialty care.

Employment Type: Full-Time

Residence Requirement: Candidates must reside within 50 miles of Colorado Springs, CO.

Schedule: Monday-Friday with assigned shifts between 7:00 a.m. and 7:00 p.m. Mountain Time, excluding federal holidays. Overtime may be required.

Key Responsibilities

• Obtain required clinical documentation from network providers and conduct follow-up outreach to resolve missing or incomplete records.
• Review chart notes for clarity, completeness, legibility, and compliance before associating documentation with the appropriate patient record and referral.
• Upload, index, label, and maintain clinical documentation using approved healthcare systems while ensuring accurate recordkeeping.
• Research claims, referral information, clinical history, and chart documentation to support referral management activities.
• Process secure messaging requests, provider communications, outbound calls, and other patient support activities as assigned.
• Track requests, follow-up activities, and outcomes to support accountability, audit readiness, and quality performance metrics.
• Maintain compliance with HIPAA, privacy, security, and applicable healthcare policies while providing professional customer service.
• Collaborate with Military Treatment Facilities, providers, and internal departments to support efficient referral and documentation workflows.

Qualifications

Requirements

• High school diploma or GED equivalent.
• 6+ months of healthcare administrative experience.
• Strong customer service and telephone communication skills.
• Excellent verbal and written communication skills.
• Strong attention to detail, critical thinking, and problem-solving abilities.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Proficiency using Microsoft 365 applications including Teams, Excel, and Outlook.

Preferred

• Experience with MHS GENESIS, CXOne, or other healthcare call center software.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Privacy Disclaimer: Policy Link

By clicking “I’m Interested” and submitting your application, you acknowledge that you have read and understood the applicable Privacy Policy (available via the link above) and agree that International SOS Government Medical Services, may collect, use, store, transfer, and otherwise process your personal information in accordance with that Privacy Policy for recruitment and hiring purposes.

Compensation Disclaimer:

Pay range is based on several factors and may vary in addition to a full range of medical, financial, and/or other benefits. Final salary and offer will be determined by the applicant’s background, experience, skills, internal equity, and alignment with geographical market data.

Benefits Language (FTE roles):

Full-time positions are eligible for our comprehensive and competitive benefits package including medical, dental, vision, and basic life insurance. Additional benefits include a 401k plan, paid time off, and an annual bonus. International SOS Government Medical Services complies with all federal, state, and local minimum wage laws.

Equal Opportunity Employer (EEO) Statement:

International SOS Government Medical Services is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.