The Atlantic Mobile Health Dispatcher I is an integral part of the Emergency Medical Services Department supporting BLS Transport, MAV & Critical Care Operations.
The dispatcher is responsible for the intake and processing of all transport requests and scheduling transports and appointments to meet the patient and customers’ needs through superior communication and customer service skills.
The dispatcher will utilize multiple phone lines, six computer screens and wall monitors containing information ranging from Computer Aided Dispatch (CAD) systems, billing systems, payment collection screens. Coordination with Dispatchers, Hospital Liaisons, Clients, Patients, Customer Service Coordinators, Social Workers and Hospital Staff in the region to assure safe operations and collaboration and the necessary logistical support for the mission.
The ideal candidate is committed to safety, detail oriented and one who can function well in a fast paced, dynamic
environment where finding solutions to complex logistical challenges is a must. World class customer service and communication skills are mandatory.
Principal Accountabilities:
Appropriatelybalancestheneedsofthecustomerandthecompanywhenmakingcriticaldecisions regarding transport.
Ensurescompliancewithvariousstate,federalandinsuranceregulationsrelatingtoambulancetransports when scheduling and managing transports.
ExpertlyusesCADDispatchsystemtoreviewtriprequests,appropriatelyscheduletransportstoassure timely response and vehicle/resource utilization and service.
Keepstriprequestsorganizedandprioritizestripsforappropriatesequencedispatchwhenemergencies develop
Performbasicdataentry;demonstrateabilitytolearnnewcomputerprogramsandperformsomeadvanced data entry when necessary.
Complieswithandenforcesallpoliciesand procedures.
Escalatesconcernsregardingquestionablematterstoappropriate management
OperatesallequipmentundertheRulesandRegulationsoftheFederalCommunicationsCommissionand the New Jersey State Department of Health. Office of Emergency Medical Services, as pertains to the function of a Mobile Healthcare Communications Center.
Other related duties as assigned
Required:
1. High school diploma/GED/ equivalent
Preferred:
1. Customer service and call taking/call center training courses preferred
2. 1+ years in similar role
At Atlantic Health, our promise to our communities is; Anyone who enters one of our facilities will receive the highest quality care delivered at the right time, at the right place, and at the right cost. This commitment is also echoed in the respect, development and opportunities we give to our more than 22,000 team members. Headquarters in Morristown, New Jersey, we are one of the leading non-profit health care systems in the nation. Our facilities and sites of care include:
We have more than 900 community-based healthcare providers affiliated through Atlantic Medical Group.
We have received awards and recognition for the services we have provided to our patients, team members and communities. Below are just a few of our accolades:
Atlantic Mobile Health is a non-profit corporation dedicated to providing the fasted air and ground medical transportation services.
Atlantic Health offers a competitive and comprehensive Total Rewards package that supports the health, financial security, and well-being of all team members. Offerings vary based on role level (Team Member, Director, Executive). Below is a general summary, with role-specific enhancements highlighted:____________________________________________
Atlantic Health is at the forefront of medicine, setting standards for quality health care in New Jersey, Pennsylvania and the New York metropolitan area. Headquartered in Morristown, NJ, we are a leading non-profit health care system, powered by a passionate workforce of 24,000 team members dedicated to building healthier communities. Atlantic Health serves more than half the state of New Jersey, including 14 counties and 7.5 million people and provides care for the full continuum of health needs across a wide array of settings, including dozens of outpatient and urgent care locations, Atlantic Rehabilitation Institute, Atlantic Health Goryeb Children’s Hospital, Atlantic Visiting Nurse and Atlantic Mobile Health. Our acute care hospitals include:
• Atlantic Health Morristown Medical Center, Morristown, NJ
• Atlantic Health Overlook Medical Center, Summit, NJ
• Atlantic Health Newton Medical Center, Newton, NJ
• Atlantic Health Chilton Medical Center, Pompton Plains, NJ
• Atlantic Health Hackettstown Medical Center, Hackettstown, NJ
• Atlantic Health CentraState Medical Center, Freehold, NJ
We receive awards and recognitions for our extraordinary care and our supportive workplace culture. Below are just a few of our accolades:
• 100 Best Companies to Work For® - Great Place to Work® and FORTUNE® magazine for 16 years
• One of the 100 Best Workplaces for Millennials: Great Place to Work® and FORTUNE® magazine
• America’s Greatest Workplaces in Health Care: Newsweek
• America’s Greatest Workplace for Women, Gen Z and Inclusion and Diversity: Newsweek
• Best Places to Work in Healthcare – Modern Healthcare
• 150 Top Places to work in Healthcare – Becker’s Healthcare
• Best Employers for Workers over 50 – AARP
• Gold-Level "Well Workplace": Wellness Council of America (WELCOA)
• System for Change Award from Practice Greenhealth
