Job Description

Medical Customer Service – Central Support

1303 S Silverstone Way, Meridian, ID 83642, USA

Full-time

Norco is currently seeking an individual to fill our Medical Customer Service – Central Support position. The Medical Customer Service Representatives on our Central Support Team is responsible for serving inbound phone traffic, and accurately process pre-qualification steps for new Intakes. Other responsibilities include, but are not limited to:

• Manage large amount of inbound and outbound calls in a timely manner
• Communicate with customers in a professional and enthusiastic way
• Identify customers’ needs, clarify information, research every issue and provide a solution
• Follow call “scripts” when handling different topics
• Keep records of all customer conversations in Norco’s electronic system in a comprehensible way
• Meet personal qualitative and quantitative targets
• Answer billing and other customer questions or direct customer to proper billing personnel
• Provide in-depth knowledge of products, placement, availability, price and use
• Process customer orders and accurately input customer orders into the computer
• Initiate and complete new intakes and assist in setting up new accounts where applicable
• Route patient information to appropriate personnel/departments as necessary to order, deliver and bill medical products and services
• Arrange necessary referral to community agencies or for those traveling, to assist in continuity of care
• Adhere to all established procedures, policies and safety rules
• Perform other tasks as assigned or needed

Qualifications

• High school graduate or equivalent
• Excellent customer service skills
• Strong phone and verbal communication skills along with active listening
• Ability to multi-task, set priorities and manage time effectively
• Excellent written communication skills
• Good typing and 10-key skills
• Accurately enter data into computer and acquire a working knowledge of any software applications applicable to the position
• Detail oriented
• Ability to work with diverse clientele
• Ability to sit for extended periods of time

Benefits

Norco offers a competitive compensation/benefit package, including:

• Employee Stock Ownership Plan (ESOP)
• Health, Vision and Dental Insurance
• Health Savings Account (HSA)
• Medical and Dependent Care Flex Accounts (FSA)
• Life Insurance provided at no cost to employee by Norco through United Heritage
• Supplemental Accident, Disease, and Life Insurance through Colonial Life Insurance
• Employee Tuition Reimbursement
• 401(k) with Employer Matching
• Employee Discount on products sold by Norco